General Manager

General Manager

Casual dining DNA. Family entertainment scale. A career path that actually goes somewhere.

You already know how to hit a P&L. You can read a daily flash, walk a line check, hold a pre-shift, sit a section, recover a guest, coach a closer, and close out a $40K Saturday without breaking a sweat. You've lived prime cost, ticket times, table turns, comp sales, mix shift, and the holy trinity of food, labor, and beverage.

All of that translates here — and then some. Because a Five Star park is essentially a casual dining restaurant with an arcade, an attractions deck, a party sales team, and a redemption counter bolted on. Multiple revenue lines. Bigger AUVs. More variables. Way more fun.

Think Olive Garden volume. Dave & Buster's mix. A culture that actually means what it says about Safe, Clean, and Fun.

Eleven brands. Twenty-seven locations. Thirteen states. One promise to every guest who walks through the door: Safe. Clean. Fun. In that order. Always.

As a Five Star General Manager, you own the four walls and everything inside them. Full P&L. FOH and BOH. Salaried managers and hourly crew. Food, beverage, attractions, games, retail, parties, and corporate events. The line at the prize counter on a rainy Saturday. The party room turnover at 4:15 when the next group is already in the lobby.

This is not a desk job. Expect to spend 70%+ of your shift on the floor — touching tables, running expo when it gets weeded, walking the line, opening and closing with your team, working pre-shift like you mean it. The other 30% is forecasting, scheduling, ordering, vendor calls, P&L reviews, and the occasional vendor lunch.

You'll report to a Regional VP of Operations who came up exactly this way and is genuinely invested in you taking their job someday.

What you already do well, just bigger

• P&L ownership → P&L ownership. Prime cost, labor percent, food cost, beverage cost, controllables, EBITDA. Multi-revenue-line modeling. You'll own a meaningful unit volume from day one.
• FOH/BOH leadership → FOH/BOH/Attractions/Games. Same playbook — service standards, ticket times, recovery — applied across a much bigger floor with more profit centers.
• Brand standards → Brand standards. We have books, audits, secret shops, and steps of service. If you've ever run a brand-standard playbook, you'll feel at home in week one.
• Comp sales → Comp sales. We benchmark unit-over-unit, year-over-year, and against the company. We expect comp growth and we coach to it.
• Catering and group sales → Parties and corporate events. Birthdays, lock-ins, field trips, fundraisers, holiday parties, team-building. Some units run $1M+ in group business alone.
• Speed of service → Throughput. Karts loaded in 90 seconds. Laser tag flips in 4 minutes. Food run in 12. The clock matters, just like dinner rush.
• Hourly development → Hourly development. We hire teenagers and college students by the dozen. The GMs who win here are the ones who love coaching first jobs into first promotions.

Run the business

• Own a full P&L: revenue, food and beverage costs, labor, attractions revenue per cap, games per cap, prize cost, R&M, EBITDA.
• Build accurate forecasts and budgets. Defend variance. Find the basis points.
• Partner with corporate accounting on payroll accuracy, vendor invoices, and period-end close.
• Manage inventory across food, beverage, retail, redemption prizes, and game cards/wristbands.

Lead the team

• Recruit, hire, onboard, and develop a salaried management team and a 40–150+ hourly crew.
• Run a tight meeting cadence: daily pre-shift, weekly manager meeting, monthly business review, quarterly planning.
• Coach with specifics. Praise loudly, correct privately, document everything.
• Build a bench. We'll ask you about your next assistant manager promotion every single quarter.

Deliver the experience

• Walk the floor every shift like you're the GM and the guest at the same time.
• Own service recovery — fast, generous, on-brand, and on your watch.
• Hit secret shop scores, NPS, and Google review targets. We track them. So will you.

Hold the standard

• Daily walk-throughs against Safe • Clean • Fun standards. Weekly audits. Monthly deep cleans. Quarterly safety drills.
• Oversee food safety (ServSafe), responsible alcohol service (TIPS or state-equivalent), and attraction safety protocols.
• Partner with the corporate Games & Amusements and Tech Services teams to keep attractions up and earning.

Build the brand locally

• You are the face of the park in your market — schools, leagues, chambers, youth sports, local press, the radio station that wants to do a remote.
• Partner with corporate Marketing and the Regional Director of Sales to drive group bookings, parties, and corporate events.

This is a launchpad, not a landing spot.

• GM → Multi-Unit GM. Earn your stripes, take on a second location, then a market. Same playbook restaurant companies use — we just have more profit centers per box.
• GM → Regional Director / RVP of Operations. Several of our current regional VPs were GMs in this company within the last few years. Ask us — we will introduce you.
• GM → New-Build / Acquisition Integration Lead. Help us open the next park or fold the next acquisition in. The best resume builder in this industry.
• GM → Corporate Operator. Cross over into Ops, Training, F&B, Games & Amusements, or Sales at the platform level.

A high-volume casual dining operator who's ready for the next box

• Tenured. 5+ years as a GM or strong AGM/Senior AGM in casual dining, polished casual, family dining, fast casual, eat-ertainment, or hotel F&B. Multi-revenue-line experience is a real plus.
• Numbers-fluent. You can read a P&L, build a labor plan to the quarter-hour, defend a forecast, explain variance, and tell me your last unit's prime cost from memory.
• People-magnetic. Your former team members text you about how their kids are doing. Your old assistant managers ask when you're hiring. That's not an accident.
• Standards-obsessed. You see the smudge on the glass and the chip on the plate. You also know how to coach the fix without making a federal case of it.
• Calm in chaos. Power outage, walk-in birthday of 40, line cook calls out, fire inspector pulls up, kart breaks down mid-race — you've got it.
• Available when it matters. Nights, weekends, holidays, and peak seasons (spring break, summer, the four weeks before Christmas). That's when families show up — and that's when GMs lead.
• Tech-comfortable. POS (Aloha, Toast, Micros, NCR — pick your poison), scheduling (HotSchedules, 7shifts, UKG), inventory, and Microsoft 365. Bonus: redemption/arcade systems (Embed, Intercard, Sacoa).

The kind of GM job restaurant operators actually call us back about

• Competitive base + performance bonus tied to the lines you actually move (sales, prime cost, EBITDA, guest scores).
• Better hours than a restaurant — we close earlier most nights, and we're not the brunch business.
• Full benefits: medical, dental, vision, 401(k), PTO.
• Free play for you and your people. Bring the kids. Bring the nieces. Bring your team for the