Case Management Supervisor

Case Management Supervisor

The selected candidate will be offered a salary between $70,000.00 - $80,000.00. The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community. The Division of Youth and Family Justice (DYFJ) provides a wide range of services and programs for youth at every stage of the juvenile justice process. Our goals are to (a) build stronger and safer communities and advance public safety by preventing juveniles from entering the New York City's juvenile justice system, (b) provide therapeutic treatment and services to youth in our custodial care, and (c) help juveniles access the tools they need to leave the justice system for good. We strive to help families and young people by providing supportive services that are responsive to the needs of individual youth and families. DYFJ directly operates two secure detention facilities for Juvenile Delinquents, Juvenile Offenders and Adolescent Offenders whose cases are pending in Family Court or the Youth Parts in Supreme Court: Crossroads Juvenile Center in Brooklyn and Horizon Juvenile Center in the Bronx, where youth receive comprehensive services including medical, dental, mental health care, and education. Under administrative direction, the Case Management Supervisor will work within the DYFJ's detention continuum to effectively oversee and support the intake, adjustment, facilitation, coordination, advocacy, planning, discharge and re-entry for juvenile delinquents, juvenile offenders, and adolescent offenders remanded to and/or placed in the care and/or custody of ACS within an assigned secure detention facility. The Supervisor has the responsibility and accountability for secure detention case management. Specific duties include, but are not limited to:

• Direct, manage, and coordinate day-to-day case management operations within a juvenile detention facility for youth pending court proceedings or as a sentence after a conviction for either felony or misdemeanor offenses.
• Directly supervise a unit of Case Managers and administrative clerical staff and interns, and actively participate in the development, coordination, and provision of orientation and in-service training.
• Account for the intake of new resident's process and procedure.
• Conduct ongoing review of case files including progress notes.
• Ensure direct assistance and facilitation, to/and on behalf of youth in the areas of intake and assessment, case expediting, educational advocacy, crisis intervention, individual, family and group counseling, pro-social and vocational programming, mentoring, discharge, and re-entry.
• Collaborate with the program staff and other DYFJ facility staff to ensure appropriate documentation and participation of programming, development and maintenance of youth behavior management system, and necessary orientation and/or coaching of staff.
• Ensure timely communication and ongoing collaboration with the youth, their families, courts, youth's attorney and other systems and agencies involved in the life of the youth for the purpose of advising and coordinating current case status and permanency.
• Ensure case management attendance at detention, milieu-based meetings and conferences to support the planning, development and coordination of care and behavior plans, and discharge recommendations for youth that will enable them to return to the community with reduced risk to reoffend.
• Ensure the required completion and maintenance of adjustment reports and other documentation requested by the courts, statistical reports, data entry, internal monthly, quarterly and annual reports (on requests), and case management records that are contemporaneous, accessible and used as the basis for planning, management and evaluation.
• In consultation with the Director of Case Management, monitor employee's performance and manages disciplinary matters as warranted including recommendations for disciplinary action for noncompliance with programmatic directives.
• Assist the Director of Case Management as needed on ongoing case tracking, data collection, and reporting that informs the identification of admission trends, review of incidents, facility needs and capacity, policy development, special projects, and problematic operational issues.

Location: Crossroads Juvenile Center, 17 Bristol Street, Brooklyn, NY, 11212

Minimum Qualifications

1. A master's degree in social work from an accredited school of social work and four years of full-time, paid professional experience in a child care institution or in group work with children in a child care setting, including two years in an administrative capacity; or 2. A master's degree from an accredited college in sociology, psychology, education, public administration or a closely related field, and five years of full-time paid professional experience as described in "1" above including two years in an administrative capacity; or 3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must have two years of administrative experience in a child care setting.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.