Case Manager

Supportive Housing Case Manager

Responsible for the delivery of case management and crisis intervention services to residents in a supportive permanent housing program. The Supportive Housing Case Manager is also responsible for assessing the program service level of tenants to promote independent living skills and increase housing stability within contract parameters.

Duties/Responsibilities

Provide initial/annual assessments for all members of the family, individualized service plan development, case management, supported referrals, and ongoing support to assist tenants to develop skills and achieve personal goals associated with housing stability and well-being. Document all services delivered with and on behalf of the tenants in AWARDS.

• Interview potential tenants for the program, including ensuring all indicated paperwork is reviewed and appropriate for the program, e.g., documentation on chronic homelessness, head of household has a disability, etc.
• Ensure all data collected in AWARDS is accurate and entered in a timely manner.
• Serve as a liaison and advocate with medical, mental health, and substance abuse providers and children's schools to ensure compliance with attendance and assist parents when there is a need for an IEP.
• Develops linkages with community programs to support the identified needs of tenants, including, but not limited to, education/training, employment, mental health, substance abuse, medical, rental assistance, financial issues, etc.
• Assist tenants in overcoming barriers that may affect the timely submission of monthly rent.
• Work with property management to support tenants in all aspects of maintaining permanent housing.

Education/Qualifications

• MSW required.
• Experience in working with homeless populations, especially families, and the Housing First model preferred.
• Knowledge of AWADS a plus.
• Computer-literate, specifically with Microsoft applications, required.
• Valid NYS driver's license required.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.
• And More!

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We're one of the nation's largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

EOE. A Drug-Free Workplace.