Senior Support Specialist

Guiding new members through a smooth onboarding experience, the full-time Senior Member Support Specialist will conduct daily video calls to assist with bookkeeping, payroll, and tax inquiries while providing exceptional customer service in a remote environment. Key responsibilities Conduct video calls with members to guide them through onboarding and address account questions Apply accounting, tax, and payroll expertise to assist members with payroll processes and tax-related inquiries Deliver a high-quality member experience by managing multiple conversations and maintaining accurate documentation Required qualifications 4+ years of customer experience or support, with 2+ years in accounting or taxes Experience with accounting and payroll tools such as Xero, QuickBooks Online, Gusto, or ADP Strong understanding of payroll taxes, with S-Corp payroll experience as a plus Passion for helping members in a customer-centric role Ability to thrive in a fast-paced environment with minimal supervision