Customer Solutions Engineer

Customer Solutions Engineer / Customer success — San Francisco (Onsite)

$110K – $180K + Equity + Bonus | Full-Time | Visa Sponsorship Available

I’m partnering with one of the fastest-growing SaaS companies in the Construction Tech space to hire a high-impact Customer Solutions Engineer.

They’re profitable, scaling rapidly, backed by top-tier investors, and building mission-critical data infrastructure for one of the world’s largest industries. The team is small, elite, and growing quickly and this hire is directly tied to revenue growth.

This is not a “corporate CSM” role. It is a hybrid between:

Customer Success

Implementation

Solutions Engineering

Sales Engineering

Product feedback loop

You’ll work directly with customers 1:1, own onboarding end-to-end, help run demos, configure the product to fit complex workflows, manage multiple projects simultaneously, and help shape how this function scales over the next 12–24 months.

You’ll be working closely with founders, product, engineering, and senior stakeholders at customer organizations. Expect real responsibility, fast learning, and meaningful ownership.

What you’ll do

• Lead discovery conversations and product demos

• Own onboarding from start to finish, becoming the primary customer contact

• Configure the platform to fit customer use cases

• Train users and ensure adoption

• Troubleshoot issues with structured, methodical problem-solving

• Manage multiple customer implementations in parallel

• Feed product insights back into engineering

• Help build repeatable processes that scale

We’re looking for

• 1–10 years in a customer-facing role (CS, Solutions, Implementation, Pre-Sales, Consulting)

• Experience in SaaS or a top consulting / professional services environment

• Strong structured problem-solving mindset

• Excellent communication

• Detail-oriented and highly organized

• Eager to learn a complex product and operate in a fast-moving environment

Nice to have

• Experience with SaaS implementations

• Exposure to APIs, SQL, or data workflows

• Construction or accounting familiarity

This role is in-person in San Francisco (Great relocation support available)

Visa sponsorship available

If this sounds interesting, share your resume.