Customer Service Representative

Job Description

Job Description

Seeking a  Customer Service Representative for a direct-hire opportunity with a Global Logistics Company that offers sophisticated logistical solutions backed by the world's largest global logistics network. 

Essential Duties and Responsibilities:

• Entering Shipment Orders into the proprietary Transportation Management System.
• Check Calls to drivers for track and trace & GPS set-up.
• Update account managers on any issues that arise, helping to create and execute solutions. 
• Request & retrieve POD’s, backup paperwork, etc. from vendors. 
• Calling shippers and consignees to schedule pickup and delivery appointments.
• Maintain professional, courteous customer service relationships with associates and carriers.
• Maintain confidentiality in all aspects of client, carrier, and company information.
• Support management and staff in assigned project-based work.
• Other duties as assigned by management.

Behavioral Requirements:

• Outstanding interpersonal skills
• Excellent phone and written communication skills, with the ability to communicate with diverse personalities
• Enthusiastic team player
• Self-motivated, able to work independently
• Strong attention to details
• Exceptional computer skills

Job Requirements:

• High School diploma or GED required
• The ideal candidate will have experience in order entry, appointment scheduling, and tracking and tracing
• Previous experience in the transportation industry is a plus
• Fluent in English.

\nCompany Description

Real People. Real Connections. Real Results.

That's the Messina Talent Advantage.

For more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations.

Messina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster.

Company Description

Real People. Real Connections. Real Results.\r\n\r\nThat's the Messina Talent Advantage.\r\n\r\nFor more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations.\r\n\r\nMessina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster.