Field Service Paving Specialist 2

Job Overview Field Service Paving Technician II provides face-to-face customer service located at off- and on-site locations and is responsible for assisting with quotes, inspection, troubleshooting, diagnostics, repair, and reconditioning of paving construction equipment. Must obtain a CDL Class B, maintain a DOT medical card, and possess a valid Texas driver license with a safe driving record. This position will serve geographic regions between Waco and South Dallas/Fort Worth on the I-35 corridor. Must be willing to travel with possible overnight stays. Department: Machine Division (MAC) • Employment Type: Full Time • Location: Waxahachie • Address: 550 Austin Rd, Waxahachie, Texas, 75165 • Workplace Type: Onsite • Reporting To: Scott Marvin Essential Functions Performs repairs and troubleshooting offsite with minimal supervision Performs troubleshooting and diagnoses of paving equipment malfunctions and failures Removes and installs parts, disassembles and assembles components, and tests and adjusts assemblies Repairs and/or replaces components according to CAT standards Tests and verifies proper operation of all repairs and adjustments Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; accesses databases required to complete job (work order, parts order, Vision Link, DBS, SimsSI, SIS web) Operates equipment and vehicles with possession of all necessary licenses and certificates Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation Adheres to contamination control and HAZMAT rules and regulations Maintains all company equipment, tools, and vehicle in good, clean, and working order Communicates job progress to supervisor and customer as needed Completes assigned jobs and tasks to meet or exceed flat rate times and re-do metric standards Works overtime as required by workload and customers' needs Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner Projects professionalism with both internal and external customers, including personal appearance Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Requires regular and punctual employee attendance Performs other duties as assigned Knowledge, Skills, and Abilities Knowledge of complex grade control systems, special software/hardware required for machine communication and diagnostics, intelligent compaction, machine application, asphalt densities, mat deformities, and correct machine operation procedures Knowledge of equipment and tools, including their designs, uses, repair, and maintenance Knowledge of safe work procedures and practices Demonstrates proficiency with current computer software, related hardware, and machine electronic systems Exceptional skills in customer service Excellent diagnostic and troubleshooting skills Planning and organizing skills – prioritizes and plans work activities; uses time efficiently; plans for additional resources Operation and control skills – controlling operations of equipment or systems Equipment selection skills – determining the kind of tools and equipment needed to do a job Ability to communicate clearly and effectively, both verbally and in writing Ability to operate a conventional forklift Ability to meet deadlines and work under fast-paced, highly stressful, and time-constraining circumstances Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects Ability to read, write, and understand information Ability to listen to and understand information and ideas presented through spoken words and sentences Requirements Education and Experience More than five years of paving equipment experience required; eight or more years preferred Acceptable driving record required Must own required tools to perform repairs Diesel technology schooling preferred Supervisory Responsibilities None Travel Travel throughout northern region up to 50% with the possibility of overnight travel Physical Requirements Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue Frequently moves materials or equipment weighing up to 50 pounds Constant movement and use of limbs; requires good manual dexterity, coordination, and stamina Ascends/descends with gradual or continuous progress by oneself, using both hands and feet; climbs up and down ladders and/or equipment Be able to maneuver safely and work underneath equipment Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work Work Environment Regularly works outdoors around moving mechanical parts and noise level may be loud at times; occasionally works indoors in environmentally controlled conditions Exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment Requires wearing common protective or safety equipment Requires performing work in cramped spaces and/or high places Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed. #J-18808-Ljbffr HOLT CAT