Quality Manager

Own QMS including SOPs, document control, audit schedule, and management review Serve as site lead for ISO 9001 compliance Lead internal audits and corrective/preventive actions Customer Quality & Continuous Improvement Define and track KPIs (Perfect Order Rate, accuracy, damage rate, returns, complaints) Lead root cause analysis and corrective actions for customer issues Drive Lean and continuous improvement initiatives Set receiving inspection standards and manage OS&D issues with suppliers Implement pick audits, AQL sampling, and final shipment checks Establish packaging standards to reduce transit damage Inventory & Data Integrity Oversee cycle count accuracy and investigate inventory variances Ensure WMS data accuracy and adherence to scanning processes Returns & Non-Conformance Define processes for holds, traceability, and disposition Training & Cross-Functional Collaboration Develop standard work, audit routines, and training programs Partner with Operations, Transportation, IT, Customer Service, and Procurement Qualifications Bachelor's degree in engineering, operations, or business 5+ years of quality or operations experience in a distribution environment Lean Six Sigma experience and strong data analysis skills Knowledge of WMS and inventory control systems Preferred Lean Six Sigma Black Belt, ASQ, or supply chain certifications Experience with Minitab Core Competencies Strong attention to detail, organizational skills, adaptability, and an ability to collaborate effectively across teams while driving accountability and continuous improvement. #J-18808-Ljbffr