Veterinary Receptionist

Veterinary ReceptionistJoin Capital District Veterinary Referral Hospital as a full-time Veterinary Receptionist in Latham, NY. Our Client Care Specialists are an essential part of our emergency and specialty veterinary hospital, providing exceptional service and support for clients, pets, and our veterinary team. This role is ideal for someone with strong customer service experience who enjoys helping others, staying organized, and making a positive impact in a fast-paced animal hospital environment.Compensation: $22.00–$28.00/hour, based on experience, knowledge, and skills. Overnight differential: Base pay + $3.50/hour for hours worked between 11:00 PM and 7:00 AM.Full-Time Benefits:CSR Certificate Program!Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)CVT/LVT/RVT license reimbursementRECOVER Training for advanced CPR skillsVeterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support16-Week VTNE Study GroupProfessional Development AssistancePTOWorking a holiday = DOUBLE Pay!Employee Referral Bonuses + Employee Pet DiscountAccess exclusive financial benefits to help you save on student loans, mortgages, and personal loansNVA Pet Resort Discount + Pet Insurance DiscountMedical, Dental, Vision + HSA/FSA OptionsInsurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity401(k) with employer matchEmployee Assistance ProgramSchedule:Four 9-hour shifts per weekTuesday, Thursday, Friday, Saturday 4p - 1aResponsibilities:Welcome clients, patients, and visitors with professionalism and compassionEducate clients and referring veterinarians about hospital services and specialty departmentsProvide support and guidance to clients both in person and over the phoneSchedule appointments efficiently within our multi-specialty referral and emergency hospitalManage incoming calls, emails, reminders, and follow-up communicationsMaintain accurate client and patient records within the hospital information systemCollaborate with clinical teams to ensure a seamless client experienceAssist with administrative and front desk operations in a fast-paced environmentHandle sensitive situations with empathy, professionalism, and discretionQualifications:Previous customer service, client care, reception, or administrative experience requiredVeterinary, medical, emergency, or specialty hospital experience preferredOutstanding verbal and written communication skillsStrong organizational and multitasking abilitiesAbility to remain calm, professional, and compassionate in a fast-paced environmentStrong attention to detail and accuracy when managing records and communicationsComfortable working collaboratively with clients, veterinarians, technicians, and support staffPositive attitude and commitment to delivering exceptional client serviceFluent English speaking and reading skills requiredAbout Capital District Veterinary Referral Hospital Capital District Veterinary Referral Hospital is a leading emergency and specialty veterinary hospital serving pets and their families throughout New York's Capital Region. Our team is committed to advancing veterinary medicine while creating an environment where Veterinary Technicians are empowered to grow their skills, expand their knowledge, and make a meaningful impact on patient care every day.Surrounding Areas Many of our team members commute from throughout the Capital Region and surrounding communities, including:Albany, NY & Troy, NYSchenectady, NY & Clifton Park, NYCohoes, NY & Watervliet, NYColonie, NY & East Greenbush, NYRotterdam, NY & Saratoga Springs, NYBallston Spa, NY & Glenville, NYRensselaer, NY & Niskayuna, NYDelmar, NYConsidering Relocating? Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.