Dental Front Office Assistant

Dental Front Office AssistantCabin Creek Health Systems is looking for an experienced and motivated Dental Front Office Receptionist/Assistant to join our team at our new clinic in Charleston West Virginia – Westside Health Center.Position Summary:A full time, non-exempt position responsible for assisting the dentist(s) and dental hygienist(s) in the direct provision of primary care dental services to patients of the center.Essential Functions:1. Plan and manage dental office operations to ensure excellent patient support services.2. Manage office schedule - Ensure that patient appointments, cancellations and last-minute adjustments are handled properly.3. Manage patient records, insurance documentation and business records as directed.4. Respond to patient queries and issues and ensure patient satisfaction.5. Oversee payment collections from patients, submit insurance claims and contact insurance office for prior authorizations and payment settlements.6. Verify patient insurance eligibility and/or financial status and sliding fee scale.7. Work in coordination with the billing department to submit and record collection of insurance claims and to keep track of patient’s unpaid balances.8. Run day and month end closing reports in coordination with billing department, and send out necessary statements to patients and insurances.9. Assists with various clinical and administrative functions of the center as appropriate and time permits.10. Act as chairside dental assistant when requested/necessitated by business of clinic and/or staffing issues (refer to DA job description).11. Performs all functions in full compliance with the center’s and the Dental Department Exposure Control Plan including but not limited to the use of Personal Protective Equipment and Universal Precautions.12. Participates in appropriate health promotion / disease prevention activities, both on-site and off-site as required.13. Travels when necessary to meet operational needs.14. As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.15. Responsible for personal compliance in full with all applicable federal, state, local and center rules, regulations, protocols and procedures including but not limited to the participation of a Dental Assistant in the provision of clinical dental care, as well as those relating to, but not limited to personnel issues, work place safety, public health and confidentiality.Education and Training:1. High school diploma or GED certificate2. Ability to attend to multiple tasks at the same time and to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.3. Effective oral and written communication skills in English are required.Licensure and Credentials:1. Certified Dental Assistant preferred2. Current CPR (BLS) requiredSkills and Abilities:Requires a comprehensive knowledge of dental procedures and associated scheduling coding and billing. Must be cognizant of the expectations and concerns of the center’s dental patients and be able to respond in an empathetic and professional manner. The ability to work with persons from a wide diversity of social, ethnic and economic backgrounds is necessary. The Front Office Assistant must be able to creatively work with other health care professionals from a variety of disciplines to achieve maximal results for the center’s patient from a system of integrated primary health care.Typical Physical Demands:Prolonged sitting or standing may be required. Those physical movements and the degree of mobility, manual dexterity and hand-eye coordination normally associated with dental assisting in general practice dentistry will be performed on a repetitive basis. The ability to distinguish letters and symbols as well as the ability to utilize telephones, computer terminals and copiers is required. Work under stressful conditions as well as irregular hours may be required. Frequent exposure to communicable disease, body fluids, toxic substances, medicinal preparations, radiation and other conditions common to a clinical environment may routinely be encountered.OSHA Blood Borne Pathogen Exposure Classification:Category ISalary based on years of experience and any advanced certifications. Preference will be given to candidates with experience with Dentrix EHR and/or community health center operations. The Center reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.