Division Director Office Communication

Job Description

COMPANY OVERVIEW:

Facility Contract Services (FCS) is a Florida-based contract services company that employs and manages personnel for municipal clients. Our staffing services include administrative support, clerical, accounting, payroll, billing, accounts payable/receivable, purchasing, human resources, supervisory roles, utility services, water and wastewater plant operations, property and general services management, building and landscape maintenance, parks and recreation, and senior and community services. FCS specializes in municipal privatization through a task-based approach aimed at improving productivity and efficiency.

JOB SUMMARY:

The Division Director of Communications is a senior-level management position responsible for managing all aspects of the City of Pembroke Pines’ communications efforts, both internal and external, to promote, enhance and protect the City’s brand reputation, and ensure accurate, timely and effective information to residents and other City stakeholders. Responsibilities include, but are not limited to, developing and implementing communication strategies and policies, overseeing communications staff, serving as one of the city’s spokespersons, managing public relations/marketing/brand consistency, crisis communications, media outreach; and collaborating with other departments to achieve communications objectives.

RESPONSIBILITIES AND DUTIES:

·       Serve as the primary communications advisor to City leadership, and department directors

·       Serves as one of City’s Public Information Officers (PIOs).

·       Develop communications policies, ensure quality control, and enforce branding standards.

·       Lead media outreach, handle inquiries, coordinate interviews, and monitor press coverage.

·       Develop and execute crisis communications plans for emergency and sensitive situations in collaboration with the Emergency Management Director.

·       Promote City programs, services, special events, and community initiatives across departments.

·       Produce City Connect: Bimonthly, 24+ page digital publication (English and Spanish) in coordination with graphic designers and translators.

·       Produce Newsflash: Monthly digital newsletter emailed directly to residents.

·       Produce Spotlight: Twice-monthly digital summary of Commission meetings featuring video links and agenda highlights.

·       Manage social media platforms, city website content, editorial content calendars, and analytics.

·       Oversee audio-visual operations, digital media projects, and the local Comcast TV PEG station.

·       Maintain compliance with public records laws, digital accessibility standards, and regulatory policies.

·       Other duties as delegated and/or assigned.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

·       Bachelor’s degree in communications, Marketing, Public Relations or related fields.

·       5+ years’ experience in community communications with supervisory experience.

·       Strong knowledge of public relations, strategic communications, and government communications.

·       Experience in planning, writing, editing, and production of newsletters, press releases, annual reports, marketing literature, and other print publications and directories are required. 

·       Strong knowledge of social media platforms and emerging technologies.

·       The technological ability to work on a variety of digital platforms and create web and mobile content.

·       Ability to lead and motivate staff to produce high-level content in various forms.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

·        This position is primarily sedentary and requires prolonged periods of sitting at a desk and working on a computer.

·        Frequent use of hands to operate and control office equipment such as computers, phones, and other standard office tools.

·        Occasional walking, standing, bending, or reaching may be required.

·        May occasionally be required to lift and/or move up to 20 pounds.

·        The work is performed in a professional office environment with moderate noise levels and controlled temperatures.

BENEFITS:

One of the many advantages of working with Facility Contract Services are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical (a no employee contribution health care plan is available for employee coverage), dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few.

AAP/EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, protected veteran status or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DRUG FREE WORKPLACE:

In compliance with the Drug-Free Workplace Act of 1988, Facility Contract Services has a longstanding commitment to provide a safe, quality-oriented, and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Facility Contract Services employees and to the security of the company's equipment and facilities. For these reasons, Facility Contract Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

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• The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time
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