Technical Service Engineering Consultant

Position Overview

As a Technical Service Engineering Consultant you will be responsible managing complex product issues to resolution as the project lead and assist in identifying root cause and corrective actions for Medium and Heavy Duty Vehicles.

This is an engineering and technical role working with our dealer network to understand field quality issues arising within our customers vehicles working with engineering to identify a solution for vehicles in both post and pre-production to ensure maximum uptime for our customers.

Responsibilities

Responsibilities include but not limited to:

Research develop and implement service repair strategies and technical solutions for vehicles in the field
Maintain a deep technical understanding of current and upcoming products in the North American market
Lead issue resolution for complex technical challenges leveraging internal teams and external partners as needed
Analyze field data warranty information and customer feedback to identify trends and systemic field quality issues
Prepare technical reports service recommendations and advanced diagnostic guidance
Provide effective resolution of dealer and fleet complaints ensuring timely containment and root cause identification
Serve as a liaison between Quality TRATON R&D Customer Support Manufacturing and other internal/external groups
Present technical findings risks and status updates to leadership and crossfunctional stakeholders
Support and participate in project management activities related to investigations product support and service improvements
Contribute to continuous improvement of service processes tools and customer experience

Minimum Requirements

• Bachelors degree and at least 2 years of technical service engineering automotive service or truck service experience

OR

• Masters degree and at least 1 year of technical service engineering automotive service or truck service experience

OR

• At least 5 years of technical service engineering automotive service or truck service experience

Additional Requirements

• Qualified candidates excluding current employees must be legally authorized on an unrestricted basis (US Citizen Legal Permanent Resident Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g. H-1B status)

Desired Skills

Strong understanding of vehicle systems components and advanced diagnostic methods (electrical mechanical and software)
Demonstrated problemsolving ability with a proactive solutionsoriented mindset
Medium and/or Heavy-Duty vehicle experience preferred
Excellent presentation ability and verbal/written communication skills
Ability to work independently with minimal supervision and a strong sense of ownership
Effective interpersonal skills with the ability to work across diverse crossfunctional teams
Ability to manage multiple priorities and adapt to changing objectives in a fastpaced environment
Experience identifying risk escalating issues appropriately and driving closure
Familiarity with engineering tools and drawing systems (e.g. CANalizer PicoScope Teamcenter VisMockUp or similar)
ASE Certification a plus
General PC proficiency required (Microsoft Word Excel PowerPoint etc.)

Benefits and Compensation

This position offers competitive market-based compensation along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting expected salary offered for this position will fall within the stated range with the final offer based on the candidates applicable skills knowledge and experience.

Company Overview

About TRATON
With its brands Scania MAN International and Volkswagen Truck & BusTRATONSE is the parent and holding company of the TRATONGROUP and one of the worlds leading commercial vehicle manufacturers. The Groups product portfolio comprises trucks buses and light-duty commercial vehicles. Transforming Transportation Together. For a sustainable world.: this intention underlines the Companys ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Groups commercial growth.

About International
From a one-man company built on the world-changing invention of the McCormick reaper in 1831 to the 15000-person-strong company we are todayfew companies can lay claim to a history like International. Based in Lisle Illinois International Motors LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket everything we do our vision is to accelerate the impact of sustainable mobility to create the cleaner safer world we all deserve. As of 2021 we joined Scania MAN and Volkswagen Truck & Bus in TRATON GROUP a global champion of the truck and transport services industry. To learn more visit .

*International Motors LLC is d/b/a International Motors USA in Illinois Missouri New Jersey Ohio Texas and Utah.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability please email to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise your request may not be considered.

Required Experience:

Contract