Assistant Regional Manager

Come Join The Woodhouse Day Spa Team!

The Woodhouse Day Spa is seeking a Full-Time Assistant Regional Manager to support operations at our Hoboken and Montclair locations. This position requires travel between both spas, and availability for at least one weekend day is required.

At Woodhouse, we strive to create a luxurious and memorable spa experience for every guest. We can only achieve this with talented professionals who are passionate about hospitality, wellness, and leadership.

“You’ve Gotta Do What You Love!”

To welcome the right candidate to our team, we are offering a $1,000 sign-on bonus.

As Assistant Regional Manager, you will be responsible for:

Managing and monitoring all areas of spa operations to ensure compliance with policies and procedures outlined in the Woodhouse Spa Operations Manual

Demonstrating and reinforcing exceptional customer service to promote guest satisfaction and retention, while serving as a secondary point of contact for guest concerns, feedback, and follow-ups

Supporting and overseeing marketing initiatives and coordinating reputation management efforts

Forecasting revenue, managing labor costs, monitoring expenses against budget, and identifying opportunities to improve business performance

Managing and reviewing operational reports and systems to ensure accurate guest records and reporting

Addressing employee call-outs and day-of scheduling challenges

Supporting both spa locations to ensure they meet or exceed performance goals, while assisting location leaders with coaching teams to achieve departmental and individual objectives

Overseeing inventory processes, including ordering and maintaining back bar and retail products

Managing payroll processes, including adjusting employee punches and submitting payroll reports each pay period

Coordinating and managing training opportunities for in-spa operations, product knowledge, and treatment protocols

Recruiting qualified candidates through employment platforms and agencies, conducting interviews, preparing offer letters, and managing employee separations when necessary

Onboarding new employees, including:

Collecting and scanning new hire documentation

Coordinating training schedules

Ensuring the health and safety of guests and employees

Maintaining compliance with all state and local regulations

Assisting with additional projects and operational needs to ensure the spa operates at peak performance

Qualifications

Preferred 2+ years of management experience in a spa, retail, hospitality, or cosmetics environment

Strong experience in guest relations and team leadership

Skills include administration, organization, communication, retail management, training, and computer proficiency

Woodhouse Employee Perks Include:

Competitive pay and incentive programs

Paid vacation for full-time employees

Generous employee discounts on services and retail products

The “Woodhouse Way” paid training program

Opportunities to work in beautiful, state-of-the-art spa facilities

Ongoing professional development through Woodhouse University

At Woodhouse, we are a company that recognizes, rewards, and celebrates our team members. As you grow in your talents, opportunities for advancement will grow with you.

Come join our team at The Woodhouse Day Spa!

The Woodhouse Day Spa is an Equal Opportunity Employer.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.