Assistant Director, Marketing and Resident Selection

Assistant Director, Marketing and Resident Selection

The Urban Homesteading Assistance Board (UHAB) is seeking an Assistant Director of Marketing and Resident Selection to help eligible New Yorkers secure affordable housing. UHAB’s Marketing and Resident Selection program is in a moment of significant growth; the Assistant Director will play a key role in helping to meet the new demands for UHAB’s work in this space and shape the direction of the program.

About UHAB

UHAB empowers low- to moderate-income residents to take control of their housing and enhance communities by creating strong tenant associations and lasting affordable co-ops. Since 1973, UHAB has helped form hundreds of tenant associations and transformed troubled rental buildings into 1,200 affordable co-ops, providing homeownership opportunities for over 25,000 families. With democratic community control at the core of our mission, we work to sustain this thriving affordable housing community for this generation and those to come.

We organize residents to be active participants and decision-makers in shaping their neighborhoods. UHAB’s programs address a full spectrum of affordable housing needs: from building resident power and organizing tenants as community leaders, to developing thousands of units of affordable housing across the Bronx, Queens, Brooklyn, and Manhattan, to making loans to first-time homeowners, to preserving affordable co-ops through training, education, and technical assistance. UHAB’s programs address the needs of future generations through long-term solutions: developing new affordable co-ops, increasing energy efficiency and introducing renewable technologies, and strengthening housing policy.

At UHAB, we’re more than a housing nonprofit, we’re a movement for economic justice and community empowerment. We offer a supportive, values-driven workplace where your work makes a tangible impact on people’s lives.

Position

The Assistant Director is responsible for helping eligible New Yorkers to secure affordable homeownership and rental opportunities across NYC. The AD’s role will involve a mix of directly managing projects through the marketing process and supervising Resident Selection Coordinators and/or consultants in this work. The AD will process and/or oversee Resident Selection Coordinators in processing the housing applications of people seeking an apartment through the City’s Housing Connect website and will interface with cooperatives who are seeking to fill vacancies to fulfill their compliance requirements. The position also involves working with lenders and housing counseling agencies to get applicants over the finish line to purchase their homes.

The ideal candidate must be detail oriented in their review of applicant files but also should enjoy connecting directly with applicants to explain the housing programs and the eligibility process. The Assistant Director will apply the City’s rules for applicant eligibility diligently and consistently and train UHAB’s Resident Selection Coordinators in this work. The ideal candidate will come into the role with a comprehensive understanding of applicant selection rules as well as affordable housing programs.

Core Responsibilities:

• Oversee the marketing and resident selection for affordable homeownership and rental projects, most of which are administered through the NYC Housing Connect lottery system
• Manage the end-to-end process of intaking projects from UHAB’s own Development department or partnering developers, interfacing with HPD to set up the project in the Housing Connect system, overseeing resident selection and sale or lease up of units
• Manage the setup of new marketing projects in compliance with the regulations and protocols of HPD and other agencies
• Manage applicant pipeline through the City’s Housing Connect system and other regulating marketing processes
• Supervise and/or train staff and consultants in the project set up and resident selection processes
• Ensure that applicants are contacted in lottery log order through the City’s Housing Connect system or through paper mail as required
• Connect with applicants and supervise Resident Selection Coordinators and consultants in connecting with applicants to collect and review household documentation to determine applicant eligibility
• Complete application files and/or review files completed by Resident Selection Coordinators or consultants for submission to regulatory agencies
• Follow up on applications through the leasing/closing process to assist in and ensure applicant moves in
• Manage lender pre-approval for the projects
• Work with existing co-ops to assist in filling vacancies through UHAB’s Market and Match Program, a process which takes place outside of the NYC Housing Connect system but meets compliance requirements for certain project types
• Ensure timely responses to all emails and phone calls received
• Appropriately manage digital and paper files to meet retention requirements
• Other duties as assigned

Core Skills, Education and Experience

Required

• Certification in NYC Housing Connect, LIHTC Compliance and Fair Housing Compliance
• Experience with NYC Housing Connect or LIHTC compliance
• Excellent communication skills and understanding of NYC’s affordable housing market

Preferred

• Proficiency in Microsoft Office Suite; must possess strong computer skills.
• Exceptional organizational skills including data management.
• Able to work independently and under direct supervision.
• Management/supervisory experience preferred.
• A positive and committed attitude towards Housing Justice.

Location

UHAB’s work is carried out from our main office in Lower Manhattan This. This position is hybrid, requiring a minimum of 2 days per week working in the office, and may require some evening work and attendance at events across NYC.

Salary & Benefits

The starting salary for this Assistant Director role is $83,301

UHAB offers a generous benefits package including free and affordable medical and dental plans; long-term disability insurance; a 403b retirement plan; medical and dependent care flexible spending accounts; 3 weeks of paid vacation for new employees and 4 weeks of paid vacation after 1 year of employment; 13 paid holidays, 3 Floating Holidays, 12 sick days, 8 remote flex days and 1 personal day per year.

To apply

Please submit a cover letter and resume via the ADP application portal (applications without cover letters will not be considered).

Equal Opportunity Employer

UHAB works with a diverse community of tenants, community members and co-op shareholders and believes that the UHAB Staff should reflect this diversity. Women, people of color, LBGTQ+ people, and people with lived experience of economic and housing instability are encouraged to apply. UHAB is an equal opportunity employer.