HRA - ROSS Resident Services Coordinator

ROSS Resident Services Coordinator

The ROSS Resident Services Coordinator will be primarily responsible for the development and implementation of a Resident Opportunity and Self-Sufficiency (ROSS) program. The Coordinator will coordinate supportive services and other resident empowerment activities designed to help Public Housing residents attain greater self-sufficiency. These services should enable participating families to increase earned income, reduce or eliminate the need for assistance, make progress toward achieving economic independence and housing self-sufficiency, or, in the case of elderly or disabled residents, help improve living conditions and enable residents to age-in-place. This position is funded by a grant from HUD which is eligible to renew every three years.

Essential functions include developing and implementing new programs and services for residents, developing connections to a comprehensive network of education, training, mental health, substance abuse, economic development and other supportive services for youth and adults, acting as a liaison between participants and community resource providers to enhance successful referrals, coordinating referrals, arranging for on-site services, or providing assistance to ROSS Program participants interested in mental health support, substance abuse support, disability resources, education or GED programs, employment workshops, financial education, homeownership counseling, youth services and resources, life skills instruction, and other community program opportunities as necessary, proactively developing and promoting self-reliance activities and education sessions for ROSS Program participants, enrolling participants in the ROSS program and assisting with the completion of all necessary application and enrollment forms required for the program, identifying needs of program participants, defining clear and measurable goals to address those needs and assisting with connection to resources, maintaining regular contact with clients including in person, by phone and in writing, coordinating with the FSS program as needed to ensure fluid transfer of participants between programs to support resident progress toward self-sufficiency, completing case notes, program paperwork, monthly reports, and other data tracking or reporting as requested both accurately and timely, periodically reviewing program performance, evaluating participant needs, identifying gaps in services, and working with staff and community providers to craft solutions, program design features, or policies, seeking out new program funding sources, writing for public and private grants and working toward program sustainability, developing advertising and promotional program materials, seeking opportunities for continued training. Attending trainings and workshops to enhance skills related to service provision, community resource improvement, client work, and other related topics, assisting with and participating in monthly Resident's Council meeting, answering telephone, electronic, and in-person inquiries regarding the ROSS program and public housing program, assisting Housing Manager and BHRA staff with administrative tasks related to public housing operations as needed.

Knowledge, skills and abilities include ability to effectively communicate, ability to work with a diverse population, knowledge of community resources and providers, knowledge of data privacy laws, fair housing laws, and regulations, ability to resolve conflicts and negotiate effectively, ability to initiate work projects and make independent decisions, ability to work well with government officials, program providers, BHRA staff and program participants, at least a basic knowledge of common computer software and office machine operation, ability to manage time effectively and maintain flexibility in scheduling and planning, understanding of methods and techniques of effective case management and assessment skills, strong writing skills to write grants, grant reports, generate promotional material and public relations releases.

Minimum qualifications include an associate's degree in field such as social services, psychology, human services, counseling or related field plus two years' experience in case management or related work or four years' combination of relevant education, training and experience that meets the requirement to successfully accomplish the assigned duties and responsibilities as determined by the Executive Director. Possession of a valid driver's license and access to reliable transportation.

Physical requirements include talking, hearing, eyesight and mobility enough to operate a variety of office machines, operate a vehicle and work in buildings with stairs and elevators. The employee frequently is required to bend/stoop, reach above shoulder level, push and pull. The employee is occasionally required to squat, crawl, climb, kneel and carry/lift up to 24 lbs.