HRA - ROSS Resident Services Coordinator

Salary : $45,760.00 - $54,080.00 Annually
Location : Housing & Redevelopment Authority, 324 East River Road, Brainerd, MN
Job Type: Full Time
Job Number: 20260427
Department: Housing & Redevelopment Authority
Opening Date: 04/27/2026


General Definition of Work
The ROSS Resident Services Coordinator will be primarily responsible for the development and implementation of a Resident Opportunity and Self-Sufficiency (ROSS) program. The Coordinator will coordinate supportive services and other resident empowerment activities designed to help Public Housing residents attain greater self-sufficiency. These services should enable participating families to increase earned income, reduce or eliminate the need for assistance, make progress toward achieving economic independence and housing self-sufficiency, or, in the case of elderly or disabled residents, help improve living conditions and enable residents to age-in-place. This position is funded by a grant from HUD which is eligible to renew every three years.

Essential Functions

• Develop and implement new programs and services for residents and meet objectives as specified in the ROSS Service Coordinator Grant or as requested by BHRA.
• Develop connections to a comprehensive network of education, training, mental health, substance abuse, economic development and other supportive services for youth and adults.
• Act as a liaison between participants and community resource providers to enhance successful referrals.
• Coordinate referrals, arrange for on-site services, or provide assistance to ROSS Program participants interested in mental health support, substance abuse support, disability resources, education or GED programs, employment workshops, financial education, homeownership counseling, youth services and resources, life skills instruction, and other community program opportunities as necessary.
• Proactively develop and promote self-reliance activities and education sessions for ROSS Program participants.
• Enroll participants in the ROSS program and assist with the completion of all necessary application and enrollment forms required for the program.
• Identify needs of program participants, define clear and measurable goals to address those needs and assist with connection to resources. Document participant's progress and re-evaluate services for adequacy.
• Maintain regular contact with clients including in person, by phone and in writing.
• Coordinate with the FSS program as needed to ensure fluid transfer of participants between programs to support resident progress toward self-sufficiency.
• Complete case notes, program paperwork, monthly reports, and other data tracking or reporting as requested both accurately and timely.
• Periodically review program performance, evaluate participant needs, identify gaps in services, and work with staff and community providers to craft solutions, program design features, or policies.
• Seek out new program funding sources, write for public and private grants and work toward program sustainability.
• Develop advertising and promotional program materials.
• Seek opportunities for continued training. Attend trainings and workshops to enhance skills related to service provision, community resource improvement, client work, and other related topics.
• Assist with and participate in monthly Resident's Council meeting.
• Answer telephone, electronic, and in-person inquiries regarding the ROSS program and public housing program.
• Assist Housing Manager and BHRA staff with administrative tasks related to public housing operations as needed.

Qualifications and Competencies


Knowledge, Skills and Abilities

• Ability to effectively communicate.
• Ability to work with a diverse population.
• Knowledge of community resources and providers.
• Knowledge of Data Privacy Laws, Fair Housing Laws, and regulations.
• Ability to resolve conflicts and negotiate effectively.
• Ability to initiate work projects and make independent decisions.
• Ability to work well with government officials, program providers, BHRA staff and program participants.
• At least a basic knowledge of common computer software and office machine operation.
• Ability to manage time effectively and maintain flexibility in scheduling and planning.
• Understanding of methods and techniques of effective case management and assessment skills.
• Strong writing skills to write grants, grant reports, generate promotional material and public relations releases.

Minimum Qualifications

• Associate's degree in field such as Social Services, Psychology, Human Services, Counseling or related field plus two years' experience in case management or related work or four years' combination of relevant education, training and experience that meets the requirement to successfully accomplish the assigned duties and responsibilities as determined by the Executive Director.
• Possession of a valid driver's license and access to reliable transportation.

Other Requirements and Supplemental Information
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is required to talk, hear, have eyesight and have mobility enough to operate a variety of office machines, operate a vehicle and work in buildings with stairs and elevators. The employee frequently is required to bend/stoop, reach above shoulder level, push and pull. The employee is occasionally required to squat, crawl, climb, kneel and carry/lift up to 24 lbs.
At Brainerd Housing and Redevelopment Authority (HRA), we offer a competitive wage and excellent benefit package*.


*Disclaimer: The Brainerd Housing and Redevelopment Authority is a separate employer and its employees are not City employees; however, the HRA is included in the majority of City of Brainerd's benefits (same health, life, dental and ancillary plans).
An Equal Opportunity Employer
Work Hours
Normal work hours are Monday through Thursday, 7:00am - 4:30pm (10 hour shifts).



Probationary Period
Probationary period is 6 months upon assuming the position. Completing the probationary period does not guarantee future employment with the HRA. All employment with the HRA is "at will."



Holidays
The 11 calendar holidays that are observed are as follows: New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans' Day, Thanksgiving Day and Friday following, and Christmas Day. 16 additional personal leave hours of your choice. 2026 personal leave will be pro-rated based on date of hire.



Vacation
Vacation is earned at the rate of 6.67 hours per month (2 weeks per year) for the first 5 years of employment. After the first five years, monthly accrual rate is increased annually per the Employee Policy Manual. Maximum vacation balance is 240 hours.



Sick Leave
Sick leave is earned at a rate of 3.69 hours per pay period (96 hours annually) with a maximum sick balance of 960 hours. Sick time includes Employee Sick and Safe Time (ESST) for 1 hour of sick time for every 30 hours worked. Sick leave is not paid out upon termination.



Health Insurance
Blue Cross Blue Shield is our current health insurance provider. Coverage takes effective the 1st of the month following the date of hire. The HRA currently offers one insurance plan or $400 per month for an Opt-out election with appropriate group coverage documentation. The following is a summary of the insurance plan option for 2026:

• High Deductible Health Insurance Plan - $3,400 single/$6,800 family deductible. The employee pays 0% of the single premium. The employee pays 20% of the family premium or $516.00 per month. The employee also receives an additional annual employer Health Savings Account contribution of $2,000 for a single policy and $2,500 for a family policy (amount will be prorated and deposited in monthly increments) into the employee's Health Savings Account.

Life Insurance & Long-Term Disability
An employer paid $25,000 life insurance and long-term disability insurance policy is provided by the HRA the 1st of the month following the initial-six months waiting period of eligibility.



Retirement Plan
HRA employees are eligible for Brainerd Housing & Redevelopment Authority Retirement Plan (defined contribution plan) on the 1st of the month following six months of employment. The employee contribution rate is 5.5% and the employer contribution rate is 7.5%. HRA employees are also immediately eligible to participate in the MN Deferred Compensation Plan. Employee contributions are made into this state run 457 plan on either a pretax or post tax basis.
01


Do you have a two-year degree plus two years' experience in case management or related work or four years' combination of relevant education and experience? (Social Services, Human Services, Psychology, Counseling, etc.)

• Yes
• No

02


If you answered yes for question #1 please describe your experience or education. If no experience, type "N/A".
03


Do you have a valid Driver's License?

• Yes
• No

04


Describe your experience with case management systems or similar software systems.

• No Experience
• 1-3 Years
• 3-5 Years
• 5+ Years

05


Do you have experience researching and connecting with community-based resource providers or other agencies to gather information, arrange presentations, and/or referring clients to their services?

• Yes
• No

06


If you answered yes for question #5, please describe your experience and provide an example. If no experience or example, type "N/A".
07


Are you aware of resources in the Brainerd Lakes Area that could assist our residents in achieving greater self-sufficiency or improving their quality of life?

• Yes
• No

08


If you answered yes for question #7, please describe the resources you are aware of and how they could assist our residents. If no experience, type "N/A".
09


Have you ever written or contributed to a grant application and/or report?

• Yes
• No

10


If you answered yes for question #9, please describe your experience with writing and your contribution to past grant applications. If no experience, type "N/A".
11


Do you have experience developing or implementing programming for clients or residents?

• Yes
• No

12


If you answered yes for question #11, please describe your experience. If no experience, type "N/A".
13


Do you have experience with completing case notes, intake assessments, or other data tracking tasks?

• Yes
• No

14


If you answered yes for question #13, please describe your experience. If no experience, type "N/A".
15


Why are you interested in this position and what unique perspectives, experiences, or skills do you bring that would benefit our residents and the ROSS program?
Required Question