Success Coach, Student Affairs

Current UC employees must apply internally via  SuccessFactors  

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at  uc.edu . 

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

About Student Support Services

Student Support Services is a federally-funded (U.S. Department of Education) program (part of the TRIO family of programs) that supports low-income, first-generation, and students registered with Accessibility Resources to achieve their higher education dreams. Our programs:

• Provide opportunities for academic development
• Assist students with basic college requirements
• Motivate students toward the successful completion of their postsecondary education

Job Overview

Provide support and outreach for students toward college success including support and referrals in academic, financial, and social contexts. Please note that this is a grant funded position .

Essential Functions

Provide personalized outreach routinely – such as phone calls, text messages and emails – regarding high school to college enrollment transition, registration, advising, financial aid, and personal responsibility.

• Meet 1:1 monthly with each student to provide specific support or assistance on an individual basis; refer students to applicable support resources.
• Check academic and financial status of students and follow up as needed.
• Facilitate up to four (4) sections of bi-weekly zero credit hour courses or workshop series for a group of approximately 20 students each on topics including navigating financial aid, personal goal setting, time and task management, physical and emotional wellness, etc.
• Maintain data on outreach, student interactions and engagement in the coaching program through UC appointment scheduling system and student information system.
• Facilitate monthly cohort celebrations/socials.
• Participate in meetings pertinent to program planning, modification and continuous improvement.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree

Additional Qualifications Considered

• Ability to create partnerships at the university and in surrounding local communities.
• Demonstrated program/event planning and management experience.
• Exhibit a collaborative and team building approach, as well as an innovative approach to student activities coordination and facilitation.

Required Experience

• One (1) year of experience working with college students or within higher education.
• Comfortable with the use of technology including Microsoft Office applications and social media.

Application Information Process

Interested and qualified applicants must apply online and include a cover letter of interest and a current CV/Resume.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. Eligibility may vary by position and FTE status. Highlights include:

Salary/Hourly Pay Rate Information: 

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our  .

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click for a list of acceptable documents.

Important : To apply you must create a profile and submit a complete job application through the . We are unable to consider “easy apply” applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at  View email address on apply.j-vers.com .

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

REQ: 103437