IT Support Technician - Manor, TX

IT Support Technician - Bastrop/Manor, TX

Position Reports To: IT Support Manager


Location : This role in-person supports our campuses in Bastrop and Manor, TX


Qualifications and Preferred Technical Skills

• High school diploma or equivalent required; post-secondary education preferred.
• Proven experience delivering exceptional customer service in a technical support role.
• Strong written and verbal communication skills.
• Technical certifications (e.g., CompTIA A+, Google IT Support) and K-12 technology experience are a plus.
• Familiarity with Windows 10, ChromeOS, macOS, and iOS.
• Experience with Google Admin Console and Windows device imaging.
• Basic hardware repair for Chromebooks and laptops.
• Understanding of MDM systems and content filtering (e.g., CIPA compliance).
• Ability to diagnose TCP/IP networking issues.
• Knowledge of asset management practices.
• Proficient with major internet browsers (Chrome, Edge, Safari, Firefox).

Compensation and Benefits

• The salary range is $39,000-$47,000.
• Health benefits include medical, dental, vision, and supplementary coverage with multiple plan options and telehealth services.
• Mental Health and Wellness Supports: Employee Assistance Access for All Employees, with counseling services available. If on benefits, additional wellness resources are available.
• Employer-paid long-term disability and life insurance.
• Paid local personal days, paid bereavement leave, and paid parental leave, as well as all school holidays.
• Participation in the Texas Teacher Retirement System (TRS).

Your Mission

You are the front line for technology and part of a team of IT professionals who provide desktop, server, and networking support for Compass Rose Public Schools. This role will involve troubleshooting a variety of technical issues daily, as well as repairing hardware that supports the day-to-day operations of the organization as well as the instructional program.


Your Responsibilities

Functional Accountabilities

• Provides Tier 1-2 desktop support to teachers and staff by diagnosing, troubleshooting, and repairing issues with Windows, iOS, and Chrome OS devices.
• Supports other technology devices, including printers, projectors, cellular phones, and classroom equipment.
• Installs and troubleshoots client, cloud, and network-based software.
• Prepares and deploys new hardware, including imaging, configuring applications, asset tagging, and providing initial user training.
• Utilizes the ticketing system to receive, prioritize, and resolve support requests.
• Meets department standards for ticket volume, resolution time, and customer satisfaction.
• Documents policies, procedures, and knowledge base articles to improve technical support.
• Conducts asset audits and maintains inventory accuracy.
• Assists campuses with device distribution during the end-of-year and beginning-of-year transitions.
• Travels between locations to provide on-site support.
• Manages onboarding and offboarding tasks such as account setup, access provisioning, and device reassignment.
• Performs routine maintenance, updates, and health checks to proactively prevent issues.
• Support IT Cyber Security best practices, including password management, security compliance, and incident reporting.
• Delivers basic user training on systems and tools.
• Follows escalation protocols for unresolved issues.
• Participates in incident response and disaster recovery processes.
• Supports lifecycle management, including asset retirement and secure disposal.
• Monitors support trends to inform process improvements.
• Works independently with minimal supervision, maintaining focus and accountability in a dynamic support environment.
• Demonstrates strong time management and organizational skills to effectively balance priorities and meet service expectations.

Service Delivery

• Provides exceptional customer service.
• Adheres to IT standards, metrics, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), documentation, communications, and training.
• Resolves IT-related issues, service requests, and problems within established parameters.
• Provides status updates to users on the status of their service requests and incidents.
• Collaborates with peers and supervisors to evaluate performance metrics and identify opportunities for improvement.
• Collects and incorporates user feedback to help enhance service quality and satisfaction.

You'll love this role if you...

• Are flexible and adaptable in a fast-paced, ever-changing environment
• Are excited to contribute to a growing and changing organization
• Can build strong relationships with diverse stakeholders
• Are committed to restorative justice and keeping students in class to learn
• Know how to look for clarity in moments of ambiguity
• Are receptive to consistent feedback and coaching
• Are resilient through challenges with a sense of optimism and perseverance
• Have a track record of going above and beyond in the service of students and families

COMPASS ROSE Public Schools does not discriminate on the basis of race, color, national origin, age, sex, or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of the Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact COMPASS ROSE Human Resources at View phone number on click.appcast.io

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Some working conditions that are required for this role include, but are not limited to:

• Standing (Frequently)
• Bending (Frequently)
• Walking (Frequently)
• Pushing/Pulling/Lifting/Carrying up to 50 pounds (Frequently)
• Hearing on the phone and in person (Occasionally)
• working outside - Occasionally
• Reading (Frequently)
• Exposure to loud noises (Frequently)
• Working in confined areas (Occasionally)
• Travel to other work sites within a 25-mile radius (Seldom)

This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.


This position may be partially or fully funded from federal grants or programs, state grants, philanthropic grants, or local sources.