Account Manager

Company and Role Overview:

TruArc Health operates at the intersection of healthcare SaaS and diagnostics. Each vertical addresses a large, under-served market where reimbursement frameworks, regulatory tailwinds, and commercial validation come together to create a durable path to scale.

The Account Manager is in the field liaising with clients and staff and is the foundation of our client-facing team, learning the clinical laboratory environment under the guidance of senior team members. This role assists existing provider accounts with all of their needs, from specimen logistics to day-to-day support while developing core competencies in lab service knowledge, compliance, and client communication. The Junior Account Manager is being developed into a confident, independent Account Manager who understands the unique dynamics of the clinical lab space.

-Please do not call the company regarding status of your application, you may use LinkedIn to follow-up.

Core Focus Areas:

• Shadowing senior Account Managers on provider visits and ride-alongs
• Supporting supply requests, specimen pickup coordination, and other day-to-day account activities
• Learning Gnosis's full test services offerings, including toxicology, infectious disease, and routine diagnostics
• Maintaining accurate CRM records and activity logs
• Collaborating with internal teams including lab, operations, billing, and compliance to assist with client requests.
• Conducting provider education on sample collection, requisition processes, and assisting with all relevant client needs.

Account Support & Client Service:

• Support senior Account Managers in maintaining strong relationships with existing provider accounts.
• Assist with day-to-day client requests, including supply orders and specimen pickup coordination.
• Help obtain billing information and patient insurance information when needed.
• Respond to routine client questions and escalate more complex issues to senior team members.

Learning & Development:

• Build foundational understanding of compliance requirements, requisition processes, and specimen handling standards.
• Participate in ongoing training to progress toward an independent Account Manager role.

Team Collaboration:

• Work closely with senior Account Managers, operations, and logistics teams to ensure seamless client support.
• Communicate proactively with internal teams to flag account needs or potential issues.
• Contribute to a collaborative, growth-oriented team culture.

Qualifications:

• Education: Bachelor's degree preferred.
• Experience: Prior experience in customer service, client support, or an entry-level account/sales role is a plus. Clinical laboratory experience preferred.
• Communication: Strong verbal and written communication skills, with a professional and personable demeanor.
• Coachability: Eager to learn, receptive to feedback, and motivated to grow into an independent Account Manager role.
• Sales Acumen: Comfortable in an inside sales environment, with an interest in supporting client retention and growth over time.
• Organization: Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Teamwork: Collaborative mindset with a willingness to support senior team members and other departments.
• Travel: Willingness to travel locally for provider visits with occasional out of area travel.

Benefits:

• Health and Wellness: Comprehensive benefits package including health insurance and paid time off.
• Professional Growth: Structured mentorship and training path toward an independent Account Manager role.
• Dynamic Work Environment: Supportive, innovative workplace with a commitment to growth and excellence.

Join Our Team: If you are eager to build a career in healthcare and client relationship management, and want to learn the clinical laboratory space from experienced mentors, we invite you to apply for the role of Junior Account Manager.