Customs Operations Lead, Amazon Customs and Trade

Are you interested in building your customs brokerage expertise at one of the world's largest importers? Amazon's Customs Brokerage Operations team clears millions of international shipments annually, and we're looking for a detail-oriented Customs Operations Lead to join our Entry Team in Nashville.

In this role, you will process and support customs entries into the United States, working within established compliance frameworks and learning from experienced customs professionals. You will collaborate with your team to ensure accurate, timely entry filings while developing your knowledge of trade regulations, classification principles, and operational processes. This is an opportunity to build a career in trade compliance at unmatched scale.

Key job responsibilities

- Process customs entries by gathering shipment documentation, verifying data accuracy, and filing entries within established procedures and compliance protocols

- Research and apply Harmonized Tariff Schedule (HTS) classifications for routine commodity types with guidance from senior team members

- Communicate with internal stakeholders to collect missing documentation or clarify shipment details needed for entry completion

- Monitor entry queues and flag discrepancies, exceptions, or potential compliance issues to senior team members for resolution

- Maintain accurate records and documentation to support audit readiness and regulatory requirements

A day in the life

You will start each day reviewing your entry queue, prioritizing shipments based on clearance timelines. You will work through entry filings-verifying commercial invoices, packing lists, and bills of lading against filing requirements. When questions arise on classification or valuation, you will consult internal reference guides and escalate to your Operations Lead. Throughout the day, you will communicate with logistics and fulfillment partners to resolve documentation gaps, ensuring shipments clear without unnecessary delays.

About the team

Amazon's Customs Brokerage Operations team ensures compliant, efficient clearance of international imports across the U.S. We combine regulatory expertise with technology and process excellence to operate at scale. Our team values collaboration, continuous learning, and a commitment to accuracy-and we invest in developing our people through structured training, mentorship, and growth opportunities within the broader trade compliance organization.

BASIC QUALIFICATIONS

- Knowledge of Excel skills to be able to refine data and prepare business reports

- 1+ years of experience in customs brokerage, logistics, supply chain operations, or trade compliance

- Experience reviewing and processing import/export documentation (commercial invoices, bills of lading, packing lists)

- Experience working within standard operating procedures in a compliance-sensitive or regulated environment

PREFERRED QUALIFICATIONS

- Knowledge of U.S. federal, state, and local government contracting laws, rules, and regulations

- 2+ years of experience in customs entry processing or freight forwarding operations

- Experience using customs brokerage software or trade management systems

- Coursework or certification in international trade, supply chain management, or logistics

- Experience in a high-volume operational environment with accuracy and throughput expectations

- Pursuing or interested in pursuing a U.S. Customs Broker License

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, TN, Nashville - 53,900.00 - 94,400.00 USD annually