Case Manager

Title: Case Manager, Wrap Around Care Coordination ProgramReports to: Program ManagerEmployment Type: Full-time, Mode of Work: In-person (no remote work)Work Location: Miami-Dade CountySalary Range: $45,000 to $47,000 (non-negotiable)BenefitsGang Alternative, Inc. offers a competitive Total Rewards Package, in addition your base salary:Health Insurance – 100% paid for employee onlyMedical Gap Insurance – 100% paid for employee onlyDental Insurance – 100% paid for employee onlyVision Insurance – 100% paid for employee onlyLife and AD&D – 100% paid for employee onlySupplemental Insurance – Aflac403(b) Retirement plan (with employer match)Employee Assistance Program11-12 Paid HolidaysPaid Time Off, including Birthday and Personal DayProfessional development opportunitiesOpportunities for career growthNon-profit IRS Taxable BenefitsPosition SummaryCase Managers provide case management and service linkages to children, adolescents, and their families. Case Managers also conduct outreach and recruitment; screening; administering assessments; preparing client development plans; creating and maintaining client files; facilitating sessions; coordinating client development activities; monitoring and tracking client progress including administering data collection and evaluation instruments; and resource development including linking clients to appropriate support services.Essential Duties and ResponsibilitiesDevelops and maintains level of expertise about GA programs and services as well as community resources available to families.Provides and/or coordinates critical services for children and youth, which include, but are not limited to family stabilization, service coordination, system navigation, and facilitating access to both non-traditional and agency-based supports and services.Ensures all clients are properly screened and assessed to evaluate clients’ appropriateness for program participation, maintaining written documentation detailing each client contact made.Assesses client needs and family strengths and formulates an appropriate and responsive plan of action that addresses identified areas of need.Conducts level-of-care determinations that have integrity and conform with agency and governance mandates, while concurrently ensuring that clients receive the information required towards making informed choices regarding program participation.Ensures the maintenance of accurate, complete, timely and high-quality client records that comply with internal and external regulatory standards and agency policies and procedures.Maintains accurate and confidential client records and contact information for all families involved.Conducts case coordination in a strengths-based, family-centered, family-driven and culturally competent manner through a wraparound team-based process in which youth and families participate as partners.Through the skills of brainstorming, assessment, negotiation, and consensus building, guides and assists the participants to produce an individualized course of action (ICA) plan that reflects the families’ strengths and incorporates GA or community resources.Provides orientation education to clients regarding program rules and regulations, client rights and grievance procedures, staff roles and program structure, and information pertaining to available program services and optional methods of attaining recovery goals.Ensure open communication with partners who refer families and with programs who receive our referrals on progress or issues regarding the family.Stays abreast of local and regional community issues, emerging trends, and best practices applicable to the work of the community service partnership.Attends meetings with affinity groups representing the organization in a professional manner, as needed by GA.Keeps supervisor informed of day-to-day activities, significant events or conditions impacting clients and/or staff well-being, team safety, and office operations.Abide by all HIPAA rules and regulations. Maintain strict confidentiality when handling client information.Serves as an Ambassador of Gang Alternative, Inc.Other duties as assigned.Qualifications and CompetenciesMinimum of a bachelor’s degree in public administration, social work, and/or community planning or related field; Master’s Degree preferred.Bilingual (Creole strongly preferred.)Requires excellent leadership skills in community involvement and organizations.Requires an unrelenting customer service approach.Excellent communication skills and ability to reach a variety of audiences.Excellent organizational skills, dependent and responsive with attention to details and ability to prioritize multiple tasks.Requires excellent interpersonal skills, knowledge of the community and social services in the area, and resources for substance abuse, cultural competence, and ability to work effectively with youth and adult volunteers.Proficiency in Microsoft Office Suite especially Word, PowerPoint, and Excel.Excellent organizational skills, dependent and responsive with attention to details and ability to prioritize multiple tasks.Ability to work effectively in team environment, excellent interpersonal skills with positive attitude and maximum discretion when handling sensitive and confidential information.Willingness to work flexible schedules as deemed necessary including weekends and evenings.Note:This position may require independent travel between workstation and other sites. Consequently, the incumbent must always maintain valid Driver’s License and insurance coverage on personal vehicle duringPerforming the duties of this position requires the ability to walk, sit, stand, reach, talk, hear and lift presentation materials, including equipment.Gang Alternative, Inc. is an Equal Opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.Gang Alternative, Inc. is a Drug-Free Workplace. #J-18808-Ljbffr Gang Alternative, Inc.