Seasonal Housekeeping Dispatcher

Seasonal Housekeeping Dispatcher

As a Seasonal Housekeeping Dispatcher at Laurel Crest Resort, a Hilton Vacation Club in Pigeon Forge, TN, you will help bring vacation dreams to life by supporting the Housekeeping Team. If you enjoy making people feel welcome and being part of an outstanding team environment, this job is for you.

OPEN HOUSE INTERVIEWS – Check out our wonderful resort and meet our team!

When: Every Monday and Wednesday

Time: 10 am – 12 pm

Location: 2628 Laurel Crest, LN, Pigeon Forge, TN 37863

As a Seasonal Housekeeping Dispatcher you will assist in the following tasks:

• Assists management with daily job assignments for all team members.
• Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.
• Answers departmental multi-line phones.
• Dispatches all guest requests to the units.
• Maintains room status and other pertinent information in computer system.
• Coordinates with front desk any discrepancies in room status.
• Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.
• Assists with departmental inventories, and scheduling shifts for team members
• Dispatching and supervising guest services calls through paging and computer systems
• Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.
• Supervise late checkouts, VIP, Outstanding, special request arrivals.
• Occasionally lift boxes of approximately 25lbs.
• Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position
• Other duties as assigned by management

What are we looking for?

• To fulfill this role successfully, you must possess the following minimum qualifications and experience:
• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
• Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
• Basic digital literacy
• Related experience
• Bilingual (English and Spanish preferred)
• Basic memo writing and Microsoft Office skills (i.e. Excel, Word, PowerPoint and Outlook)

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• High school/GED
• 2 + years of related experience
• Excellent computer skills

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

As a Housekeeping Dispatcher you will assist in the following tasks:

• Assists management with daily job assignments for all team members.
• Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.
• Answers departmental multi-line phones.
• Dispatches all guest requests to the units.
• Maintains room status and other pertinent information in computer system.
• Coordinates with front desk any discrepancies in room status.
• Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.
• Assists with departmental inventories, and scheduling shifts for team members
• Dispatching and supervising guest services calls through paging and computer systems
• Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.
• Supervise late checkouts, VIP, Outstanding, special request arrivals.
• Occasionally lift boxes of approximately 25lbs.
• Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position
• Other duties as assigned by management

Qualifications

What are we looking for?

• To fulfill this role successfully, you must possess the following minimum qualifications and experience:
• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
• Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
• Basic digital literacy
• Related experience
• Bilingual (English and Spanish preferred)
• Basic memo writing and Microsoft Office skills (i.e. Excel, Word, PowerPoint and Outlook)

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• High school/GED
• 2 + years of related experience
• Excellent computer skills

About Us

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.

Job Info

• Job Identification 20854
• Job Category Operations
• Posting Date 06/16/2026, 05:46 PM
• Degree Level No Formal Education
• Job Schedule Full time
• Job Shift Day
• Locations Laurel Crest, a Hilton Vacation Club (On-site)
• Area of Talent Resort Operations
• HR Division HOA and Resorts