Floor Manager-Alberta Street Coffee/Forbidden Fruit

Job Title Floor Manager – Forbidden Fruit Restaurant & Alberta Street Coffee Company Forbidden Fruit Restaurant & Alberta Street Coffee (Located in CASCADA) Location Portland, OR Employment Type Full-time Reports to Director of Food and Beverage / Food and Beverage Manager / Executive Chef About Us Located in the heart of the Alberta Arts District, Forbidden Fruit is a grab-and-go dining concept within Cascada Thermal Springs and Spa. We're redefining quick-service by combining thoughtful hospitality with vibrant, globally inspired cuisine in a wellness-focused environment. Alberta Street Coffee is a vibrant coffee shop, known for its exceptional coffee, warm atmosphere, and commitment to community engagement. Our mission is to create a welcoming space where coffee enthusiasts and locals can connect and enjoy high-quality beverages and snacks in a cozy, artistic setting. Job Summary At Alberta Street Coffee and Forbidden Fruit, we take pride in offering more than just great coffee and food; we aim to provide a memorable experience for every guest. We are seeking an enthusiastic and friendly Floor Manager to join our team and contribute to creating a positive and inviting atmosphere. Job Description As a Floor Manager, you will play a key role in ensuring that every customer leaves with a smile. Your responsibilities will include overseeing and assisting in food service, making coffee and specialty drinks, handling transactions, maintaining the overall cleanliness and organization, and leading the team to do the same. You will work closely with your team to foster a friendly and engaging environment that reflects our commitment to quality and community. Key Responsibilities Customer Service: Warmly greet and welcome guests, ensuring a friendly and inviting atmosphere. Menu Knowledge: Acquire a deep understanding of our food and drink menu, including ingredients and preparation techniques to provide informed recommendations to guests. Barista: Prepare and serve coffee, tea, and other beverages, maintaining precision and creativity in every drink. Order Taking: Accurately take and input food and beverage orders, ensuring timeliness and attention to detail. Food & Drink Presentation: Serve food and beverages with a keen eye for presentation, showcasing the quality and artistry of our culinary offerings. Collaboration: Work closely with the front-of-house staff to ensure smooth service and communication. Overseeing Staff: Ensure staff is staying on task, keeping up with side work, and doing their jobs properly. Payment Processing: Accurately handle payments, issue receipts, and ensure a seamless checkout experience. Lead by Example: Maintain a calm, commanding presence during high-volume shifts to keep the team grounded. Overseeing AM Events: Help oversee morning breakfast and lunch events. Qualifications Previous management or leadership experience in a coffee shop, counter service, or restaurant required. Must hold an active Food Handlers and Alcohol Certification. Passion for food, beverages, and hospitality. Strong communication and interpersonal skills. Ability to thrive in a fast-paced environment while maintaining attention to detail. Effective multitasking abilities and a positive attitude. What We Offer Pay: Salaried position. A supportive and dynamic work environment. PTO plan. Major medical, dental, vision plans available. Employee discounts on food and beverages. Equal Opportunity Statement Cascada F&B LLC provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, marital status, amnesty status, or veteran status. We are committed to fostering a diverse and inclusive community. If you need accommodation for the interview or application process, please notify the hiring manager. #J-18808-Ljbffr Cascada F&B LLC