Associate Director - Workplace Experience, Hospitality and Project Management

Pay & Benefits

Competitive compensation, including base pay and annual incentive

Comprehensive health and life insurance and well-being benefits

Pension / retirement benefits

Paid time off and personal/family care leave programs

Flexible hybrid model (3 days onsite / 2 days remote)

The Impact You Will Have
As Associate Director, Workplace Experience & Technology, you will play a key role in shaping and delivering DTCC's workplace experience across a global footprint of approximately 6,000 employees.

You Will Lead The Integration Of

Workplace technology

Space strategy

Hospitality and food service

Employee amenities

Operating in a highly matrixed environment, you will partner across IT, HR, Finance, Procurement, Facilities, Security, and business leadership to deliver complex, cross-functional initiatives.

You Will Also Leverage Workplace Data And Technology To

Inform decision-making

Optimize space utilization

Enhance employee engagement

Key Responsibilities
Employee Experience & Engagement

Serve as a primary point of contact for workplace experience, technology tools, and hospitality services

Lead employee engagement initiatives (events, wellness programming, amenities)

Develop and deliver employee communications (email, intranet, digital signage)

Track customer satisfaction and workplace performance metrics

Workplace Technology & Data Management

Lead implementation and management of workplace platforms (reservation systems, work orders, space tools, etc.)

Maintain workplace data integrity (space, rooms, inventory)

Analyze utilization and experience data to produce insights and reportingPartner with IT, Security, architects, and engineers on system integration

Manage budgets related to workplace technology initiatives

Hospitality, Food Service & Amenities

Oversee hospitality, food service, and workplace amenity programs

Manage vendor relationships and service delivery performance

Partner with Procurement, Finance, and Workplace Services on KPIs and governance

Lead service recovery, escalation management, and continuous improvement

Ensure alignment to employee experience strategy and sustainability goals

Project Management & Delivery

Develop RFPs and scopes of work across workplace technology, design, construction, and hospitality services

Partner with Procurement on vendor selection and onboarding

Lead cross-functional project execution with internal and external stakeholders

Manage schedules, budgets, risks, and deliverables through implementation

Qualifications

Bachelor's degree required

10+ years of progressive experience in a complex corporate workplace environment

Demonstrated experience across:

Workplace technology

Workplace experience / hospitality

Vendor and program management

Talents Needed for Success

Strong knowledge of workplace technology platforms and service tools

Proven ability to deliver hospitality-driven, service-oriented workplace environments

Strong project and stakeholder management skills

Excellent communication skills (employee-facing and executive-level)

Ability to manage multiple priorities in a fast-paced, evolving environment

Proactive, solutions-oriented mindset

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