Behavioral Health Technician

Job Description

Job Description

About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here:

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

About the Role:

The Behavioral Health Technician plays a critical role in supporting individuals experiencing mental health challenges by providing direct care and assistance under the supervision of clinical staff. This position focuses on implementing treatment plans, conducting clinical assessments, and ensuring the safety and well-being of patients in various behavioral health settings. The technician is responsible for crisis intervention and management, helping to de-escalate situations and provide immediate support during episodes of emotional or behavioral distress. Additionally, the role involves maintaining accurate clinical documentation and assisting with discharge planning to ensure continuity of care. Ultimately, the Behavioral Health Technician contributes to improving patient outcomes by fostering a therapeutic environment and supporting the multidisciplinary team in delivering comprehensive mental health services.

Minimum Qualifications:

• High school diploma or equivalent; completion of a Behavioral Health Technician training program or relevant certification is preferred.
• Experience or training in mental health care, crisis intervention, or related clinical settings.
• Ability to perform clinical documentation accurately and maintain confidentiality in compliance with HIPAA regulations.
• Strong communication and interpersonal skills to effectively interact with patients, families, and healthcare teams.
• Basic knowledge of mental health disorders, crisis management, and patient care principles.

Preferred Qualifications:

• Associate degree or higher in psychology, social work, nursing, or a related behavioral health field.
• Certification in CPR, First Aid, or Crisis Prevention Intervention (CPI).
• Experience working with pediatric or adolescent populations with Serious Emotional Disturbance (SED).
• Familiarity with electronic health record (EHR) systems and clinical documentation software.
• Previous experience in discharge planning and care coordination.

Responsibilities:

• Provide direct patient care and support to individuals with mental health and emotional disorders, including those with Serious Emotional Disturbance (SED).
• Conduct clinical assessments and assist in monitoring patient progress according to individualized treatment plans.
• Implement crisis intervention techniques and manage emergency situations to ensure patient and staff safety.
• Maintain thorough and accurate clinical documentation, including progress notes, incident reports, and discharge plans.
• Collaborate with multidisciplinary teams to support treatment goals and facilitate effective communication among care providers.

Skills:

The required skills such as clinical documentation and maintaining accurate records are essential for tracking patient progress and ensuring compliance with healthcare regulations. Crisis management and crisis intervention skills are applied daily to de-escalate potentially volatile situations and provide immediate support to patients in distress. Clinical assessments enable the technician to observe and report behavioral changes, contributing valuable information to the treatment team. Knowledge of mental health and patient care principles guides the technician in delivering compassionate, effective support tailored to individual needs. Preferred skills like familiarity with electronic health records and discharge planning enhance efficiency and continuity of care, allowing the technician to better support both patients and clinical staff.