Automotive Service Advisor

Job Description

Job Description

Automotive Service Advisor

Mercedes-Benz of Laguna Niguel , part of the Murgado Automotive Group , is seeking an experienced Automotive Service Advisor to guide customers through the dealership service process. You will listen to customer concerns, prepare accurate service recommendations and estimates, coordinate with technicians, and provide clear updates from vehicle check-in through completion. This opportunity is ideal for a service professional who combines automotive knowledge, sales ability, and premium customer care.

Key Responsibilities

• Welcome customers, identify service needs, and document concerns accurately.
• Explain recommended maintenance and repairs in clear, customer-friendly language.
• Prepare accurate estimates and timelines, obtain approvals, and provide timely status updates.
• Coordinate with technicians and the service team to keep repairs progressing efficiently.
• Recommend relevant services that support vehicle performance, reliability, and safety.
• Maintain accurate service records, resolve concerns promptly, and build lasting customer relationships.

Qualifications

• 2+ years of Automotive Service Advisor experience required.
• Knowledge of automotive repair and maintenance services.
• Strong customer service, communication, sales, and relationship-building skills.
• Ability to explain technical information and service recommendations clearly.
• Strong organization, attention to detail, and follow-through in a fast-paced dealership environment.
• Valid driver’s license and a clean driving record.
• Luxury or high-end dealership experience and familiarity with CDK or Reynolds & Reynolds are preferred.

What We Offer

• Competitive compensation with performance-based bonuses.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Career growth and advancement opportunities across the Murgado Automotive Group.
• Employee discounts on vehicles, service, and parts.
• Ongoing training on Mercedes-Benz technologies and service protocols.
• A supportive, professional work environment at a luxury-brand dealership.

Apply Today

Bring your automotive service experience to Mercedes-Benz of Laguna Niguel. Apply today through our dealership website.

 

Compensation is performance-based and includes commissions/bonuses in accordance with our Service Advisor pay plan.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.