Office Manager

The most prestigious lending institutions entrust Zwicker & Associates, P.C. with protecting their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Zwicker is presently seeking an Office Manager to join our team. We are seeking a candidate with exemplary leadership, communication, organizational, and litigation skills to join our team. We seek candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaborate and innovate, achieving high performance. We encourage and provide lifelong learning and training opportunities for our team members to build a strong foundation and a successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.

The ideal candidate will be a dynamic leader, proven to be a successful motivator of people and manager of processes. Demonstrated critical thinking and problem-solving abilities are required. The ideal candidate will be highly motivated, a self-starter, detail-oriented, and driven to perform. 

The base salary range for this position is $65,000 per year.

Responsibilities include

• Train, comply with, and enforce firm policies, procedures, and expectations
• Implement and manage workflow processes – within the framework identified by Z&A executive management staff – to most efficiently achieve all goals and responsibilities
• Analyze and process reports to ensure that proper workflow is being adhered to pursuant to the expectations of both clients and Zwicker & Associates
• Supervise, lead, and mentor support staff to ensure accuracy and high production levels
• Utilize collection software to properly update and document the status of each account in the assigned inventory
• Draft basic pleadings and forms
• Communicate effectively and appropriately with team members, other internal departments, outside vendors, opposing counsel, pro se parties, and judicial assistants
• Perform other duties as assigned

Requirements

• Minimum of three years of experience in office management, administration, or a related role
• Legal experience in a high-volume environment (preferred)
• Bachelor’s Degree in Business, Administration, or a related field is preferred
• Strong interpersonal skills to lead and develop a department and a team
• Strong organizational and time management skills with the ability to multitask to complete a wide variety of tasks
• Strong written and verbal communication skills
• High level of professionalism with a strong commitment to ethics and compliance standards
• Leadership ability to manage challenges and oversee employees
• Proficient computer skills, including Word, Excel, and Outlook
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule 
• Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the workday at times
• Be able to bend at the waist and be mobile when needed
• Be able to concentrate and use critical thinking 

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.

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Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.