Field Service Technician

Field Service Technician

Pacific Standard Service A Tech24 Company

Location: San Jose, CA

Compensation Range: $28-$32

Why Join PSS, a Tech24 Company?

At Tech24, we invest in our technicians so you can focus on what you do best. Here's what you can expect when you join our team:

• Weekly Pay Reliable pay, every week
• Fully Equipped for Success Company vehicle, gas card, uniforms, and phone provided
• Work-Life Balance Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities Advance your skills through manufacturer certified programs, company training, or a blend of both.
• Retirement Planning Made Easy 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) Free, confidential counseling and support for you and your family, including financial and legal resources

Position Summary

As part of the PSS team and broader Tech24 network, the Foodservice (Hot-Side) Technician is responsible for diagnosing, maintaining, and repairing commercial cooking equipment at customer locations. This role requires strong troubleshooting ability, mechanical aptitude, and a commitment to delivering excellent customer service. Technicians work independently in the field, ensuring kitchen equipment operates safely and efficiently to minimize downtime and support business continuity.

Key Responsibilities

• Diagnose, troubleshoot, and repair commercial cooking equipment (ovens, fryers, steamers, griddles, warmers, etc.)
• Perform preventative maintenance to ensure safe efficient equipment operations
• Test components and verify proper operation after repairs
• Accurately document service calls, parts used, labor hours, and customer interactions in company system
• Clearly communicate repair status, recommendations, and timelines to customers
• Manage truck inventory to ensure proper parts and tools are stocked
• Respond to service calls in a timely and professional manner
• Represent the company with professionalism while delivering high-quality customer service
• Follow all safety regulations and company policies
• Participate in ongoing technical training and professional development opportunities
• Participate in on-call rotation as assigned

Qualifications

• 3+ years of commercial cooking equipment repair experience preferred
• Valid driver's license with a clean driving record required
• Strong gas and/or electric troubleshooting experience
• Solid understanding of mechanical systems and electrical components
• Excellent customer service and communication skills
• Ability to work independently with minimal supervision
• Ability to lift up to 50+ lbs. and work in varying indoor / outdoor conditions
• Ability to climb ladders, work from heights, and crawl in tight quarters
• Own industry standard hand tools
• Willingness to participate in an on-call rotation as needed

Compensation Transparency

The advertised pay range for this position is $28-$32. Final compensation will be determined based on factors such as experience level, technical certifications, skill set, and overall qualifications. Candidates with advanced expertise in commercial hot-side equipment may be considered toward the higher end of the range.

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.