Patient Care Coordinator

Job Description

Job Description

*500.00 Sign On Bonus*

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT) and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate Patient Care Coordinator (PCC) to join our growing team in a fast-paced, dynamic medical setting. This entry-level position offers comprehensive training and the opportunity to make a direct impact on the lives of patients.

Responsibilities and Duties:
As a Patient Care Coordinator, you will be trained to support the professional medical staff and help manage clinic operations. Key responsibilities include:

• Patient Scheduling: Coordinate patient appointments and ensure timely and accurate scheduling.
• Collecting Vitals & Patient Information: Take and record vital signs (e.g., blood pressure, temperature, heart rate) and gather essential patient information.
• Phone Handling & Patient Interaction: Answer phone calls, assist patients with inquiries, and provide direction as needed.
• Patient Registration: Admit and register patients into the clinic system, ensuring all necessary documentation is completed.
• Data & Record Keeping: Accurately input patient data into the clinic’s electronic health record (EHR) system and maintain updated patient files.
• Facility Maintenance: Assist with building upkeep, cleaning, and ensuring the clinic environment is safe and welcoming.
• Communication with Medical Staff: Relay information between patients and medical providers, ensuring smooth communication and efficient care.
• Customer Service & Patient-Centered Care: Provide exceptional service to patients by assisting with inquiries, directing them to appropriate services, and fostering a compassionate and supportive clinic atmosphere.
• Crisis Management & De-escalation: Demonstrate competency in verbal de-escalation, crisis intervention techniques, and maintaining a calm, professional demeanor in stressful situations.
• Regulatory Compliance: Follow HIPAA, OSHA, and other safety protocols to ensure patient confidentiality and a safe work environment.

Additionally, employees will be expected to develop a high-level understanding of:

• Medication-Assisted Treatment (MAT)
• Harm Reduction and Low Barrier/High Access Treatment
• Patient confidentiality (HIPAA)
• Safety practices (OSHA)
• Crisis Intervention and De-escalation

Qualifications and Skills:

• Previous Experience: Experience in a medical clinic or addiction treatment setting is preferred. However, willingness to learn and grow in the field is equally valued.
• Education: High school diploma or GED equivalent required. Experience can substitute for educational requirements in some cases.
• Technical Skills: Basic computer skills, including proficiency with office software and EHR systems.
• Transportation: Reliable transportation is required for commuting to the clinic.
• Time Management: Strong organizational and time management skills are essential.
• Dependability: Must be reliable, punctual, and able to work effectively in a team environment.
• Licenses/Certifications: Valid driver’s license is required.

Job Type:

• Full-Time, M-F (Saturday rotation)
• Rover Position for Denver Region (Denver downtown, Englewood)

Compensation : This position's pay range is $19-$24/hr, dependent on location, education, experience and internal equity.

Flu Vaccine Considerations:.

• Staff are expected to receive the seasonal flu vaccination as part of our health and safety practices.

Work Location:

• In-person at our clinic location.

Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.

Sign on bonus to be paid out, after 75 days of employment