Front Office Rooms Manager - Waldorf Astoria Washington D.C

Job Identification: 213619 Job Category: Guest Services, Operations, and Front Office Job Schedule: Full time Salary 75,000/USD/Annually Equal Opportunity Employer EOE, including disability/vets Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as the Rooms Manager ! The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences. In this role, you will be responsible for directing and administering Front Office operations. The ideal candidate will have 2 years of management experience and previous hotel front desk experience. Luxury experience is preferred, and full availability is required. Want to learn more? Hotel Website ( Facebook ( Instagram ( Key Responsibilities Direct the activities of key guest contact departments and provides instruction to department managers. Oversee rooms' related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience. As a Rooms Manager, you will be responsible for overseeing key guest contact departments and their department heads, managers and team members. Typical Day Oversee front office operations: Manage front desk functions, including check-in/out, guest relations, and conflict resolution Manage housekeeping operations: Oversee daily room assignments, monitor cleaning performance through inspections, and ensure readiness of guest rooms Deliver guest service excellence: Ensure high-quality, consistent guest experiences by upholding brand standards and resolving issues with creativity, discretion, and sound judgment Oversee service operations: Ensure Front Office and Housekeeping systems and procedures support exceptional service, smooth check-in/check-out, and room readiness Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment Core Values At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of Hospitality; acting with Integrity and always doing the right thing; inspiring others through Leadership; a belief that Teamwork drives the best outcomes; a sense of Ownership and accountability; and a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Benefits Medical Insurance Coverage Available - **** for you and your family Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through our Go Hilton travel program Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best‑in‑class Employee Assistance Program (EAP) Generous paid time off (PTO) – Recharge, relax, and take time for what matters most Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered Financial security for your future – Our retirement plans make it easier to save for what’s next *Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Company Culture Join an Award‑Winning Workplace Culture. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands, and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog ( to see why we’re more than a great place to stay—we’re a great place to work. #J-18808-Ljbffr Hilton