Assistant General Manager - Shake Shack

Assistant General Manager What We Do At Applegreen, we Refresh Travelers on their Journey. ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick‑fil‑A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more. Our Core Values Our customers and communities are at the heart of everything we do. We value and develop our people. We are driven by pace, passion and performance. We seek opportunities and embrace change. Benefits Flexible Schedules Medical/Dental/Vision Insurance Paid Time Off 401(k) with Company Match Earned Wage Access – Pay on Demand Education Assistance Employee Referral Bonus Meal Discount Pet Insurance What You’ll Do The Assistant General Manager helps the General Manager to ensure that day‑to‑day business operations run smoothly. This position provides an opportunity for entry‑level managers to learn important management skills and practice judgment and discretion skills. Role Priorities and Responsibilities Confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives. Supervise non‑management associates, assign work, focus on store level operation performance, coach, and develop shift supervisors. Competently perform duties in the absence of the general manager. Motivate and positively influence staff, especially during times of low morale. Exhibit strong leadership and organizational skills. Address issues in a timely fashion. Ensure company policies and procedures are followed. Maintain awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations. Ensure the restaurant always looks clean, inviting, and adheres to brand standards. Ensure cash management is accurate and processed daily, and reports are delivered as per company directives. Address customer needs and resolve issues, ensuring positive and long‑term customer relationships. Ensure inventory data is correct by performing spot inventory counts and checks. Skills, Experience and Educational Requirements Passionate about helping people learn and grow the business. Strong leadership and management skills with proven ability to motivate and inspire a team. Excellent customer service abilities and positive attitude. Excellent verbal and communication skills with a sharp business acumen. 2 years experience in quick service restaurant or similar management operations. Flexible and open work schedule. Basic food safety understanding and practice. Ability and willingness to lift/push objects weighing over 30 Lbs. This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW). #J-18808-Ljbffr applegreen