Logistics Specialist

We seek a Customer Fulfillment & Logistics Specialist to support customer onboarding, scientific order fulfillment, inventory management, and domestic/international shipping operations. This individual will serve as a critical link between Business Development, R&D, Operations, and customers, ensuring contractual requirements are translated into accurate fulfillment plans and delivered successfully. This role is ideal for someone with a scientific background who has transitioned into operations, logistics, customer fulfillment, or supply chain within a biotech environment. Key Responsibilities Manage customer onboarding and fulfillment activities following execution of commercial agreements. Review customer contracts and translate study requirements into internal onboarding and fulfillment documentation. Partner with Business Development and R&D teams to determine required materials, quantities, and product specifications. Coordinate domestic and international shipments through third-party logistics providers and courier services. Ensure biological materials are packaged, documented, and shipped according to applicable regulations and customer requirements. Track shipments and proactively communicate updates to customers and internal stakeholders. Manage fulfillment inventory and ensure adequate stock of products, packaging materials, branded materials, and shipping supplies. Partner with Operations to maintain inventory accuracy and support forecasting efforts. Resolve shipping, inventory, and fulfillment issues to ensure successful customer delivery and project closeout. Maintain detailed records and documentation throughout the fulfillment lifecycle. Qualifications Bachelor's degree in Molecular Biology, Cell Biology, Biotechnology, Biochemistry, or related scientific discipline. 3+ years of experience in biotech operations, customer fulfillment, logistics, supply chain, laboratory operations, or related functions. Ability to understand scientific products, biological materials, and study requirements. Experience coordinating shipments of biological, regulated, or temperature-sensitive materials. Strong attention to detail and ability to interpret customer agreements and translate requirements into operational actions. Experience working cross-functionally with scientific, operations, and commercial teams. Excellent organizational, communication, and project management skills. Preferred Qualifications Experience working in a biotech, gene therapy, cell therapy, CDMO, or life sciences organization. Background as a Research Associate, Scientific Research Associate (SRA), Lab Operations Coordinator, or similar scientific role that evolved into operations. Familiarity with inventory management, fulfillment systems, and shipping platforms such as World Courier . Knowledge of domestic and international biological material shipping requirements. Ideal Candidate Backgrounds Scientific Research Associate transitioned into Operations Laboratory Operations Specialist Supply Chain Coordinator (Life Sciences) Logistics Coordinator supporting biological materials Commercial Operations Specialist within biotech Estimated Allocation of Work 25% Logistics & Shipping Coordination 25% Inventory Management & Operations Support Opportunity This position is covering responsibilities during a parental leave while supporting the continued growth of the business. The role offers long-term potential with the possibility of conversion to a permanent position based on performance and business needs. #J-18808-Ljbffr Insight Global