Agate Dreams (Bond & Gunderson) Lead/ Bud Tender Dual-Rate

Agate Dreams Lead Bud Tender/Bud Tender Dual-Rate

Position Type Full Time Category Customer Service

$18.75/ $17.13

Suquamish Evergreen Corporation (SEC)

Agate Dreams

General Position Summary: This position provides spectacular service to all store guests and is responsible for positive and knowledgeable interactions focused on customer service and information sharing. Assists in the on-going training of store personnel. Additionally, responsible for providing a safe environment for all guests and employees. Observes and reports all activities, incidents, or safety hazards that may occur and responds to emergency situations as directed or according to policy.

Essential Functions/Major Responsibilities:

• Completes retail sales transactions (credit card and point of sale) in compliance with established policies and procedures
• Greets all guests and monitors the retail store, to include checking identification to confirm it is valid
• Possesses a strong level of telephone etiquette
• Assists in training store personnel on all aspects of position
• Demonstrates knowledge of cannabis products and strains to include Sativa, Indica and Hybrids
• Assists in the creation of work schedules to support the store's level of business
• Provides recommendations regarding appropriate usage and dosage based on method of consumption
• Updates management regularly on customer buying patterns and interactions
• Updates management regularly on potential issues and communicates guest recommendations
• Works with management to ensure the retail store is in compliance with all applicable regulations, specifically with security and inventory procedures
• Demonstrates an understanding of regulatory compliance and upholds all policies and procedures unique to the industry
• Actively promotes spectacular customer service and aides in creating a welcoming atmosphere
• Promotes a professional demeanor in all interactions and transactions
• Responds to guest's questions regarding flowers, strains, creams, oils, waxes, concentrates, edibles, tinctures, vape/e-pens
• Stocks product and may be asked to assist with ordering in the absence of management
• Actively identifies areas for cost savings

Secondary Functions:

• Responsible to maintain a safe environment for guests and colleagues
• Responsible for ensuring guest admittance to the store is limited to only individuals 21 years of age or older
• Stays current on all security policies and industry specific guidelines
• Provides performance related feedback to management
• All other duties as assigned

Qualifications

• Must be 21 years of age and possess a valid State of Washington Driver's License
• Experience and/or education in the cannabis industry to include store product knowledge
• 1-2 years supervisory experience, preferred
• High school diploma or GED, required

Job Conditions:

Working conditions include working in a retail setting with a computer, telephone, point-of-sale system and other office equipment. Other working conditions may include working alone, or in a busy retail venue with frequent interruptions. May have access to other management offices as needed to perform duties, as assigned.

Physical Requirements:

Ability to lift 75 lbs. while standing, twisting, or bending. Must be able to stand and/or sit for extended periods of time. Must maintain a flexible schedule with the ability to work evenings and weekends.