Property Management Staff - Remote in KY

Property Management Staff The Property Management Staff is responsible for day-to-day management of rental properties, including maintenance coordination, repair requests, rent payment tracking, and communication with tenants, owners, and vendors. Working under the direction of the Property Management Manager, this role helps maintain a comfortable living environment and contributes to improving overall customer satisfaction. Key Responsibilities Receive, coordinate, and track repair and maintenance requests. Handle temporary payments for repair costs and coordinate reimbursement with the accounting department. Monitor rent payments and contact tenants and leasing agents in case of late or missing payments. Manage payments related to property taxes, HOA fees, insurance premiums, and other recurring property expenses. Respond to notices, documents, and inquiries from HOAs and insurance companies. Review and improve existing work processes to enhance operational efficiency. Evaluate and utilize new systems or tools to streamline workflows. Propose improvements to enhance service quality for property owners and tenants. Required Qualifications (Must) Knowledge of core property management operations, including maintenance coordination, rent collection, and expense processing. Strong communication and negotiation skills with customers and external vendors. Basic computer skills, including Microsoft Office and Google Workspace. Preferred Qualifications (Nice to Have) 3+ years of experience in property management or related real estate fields. Experience working in property management within the United States. Experience coordinating with HOAs or insurance companies. Relevant real estate certifications. Japanese-English bilingual skills. 職務概要 物件管理スタッフは、賃貸不動産の維持管理・修理対応・入金確認など、日常の物件管理業務を担当します。テナント、オーナー、修理業者との連携を通じて、快適な居住環境の維持と顧客満足の向上を目指します。物件管理マネージャーの指示のもと、チームの一員として業務を遂行します。

主な職務内容

修理・メンテナンス依頼の受付・調整・進捗管理

修理費用の一時立替および経理部門との精算連携

家賃入金の確認、未払い発生時のテナント・仲介業者への連絡対応

固定資産税、HOA費用、保険料などの支払い・管理

HOAや保険会社からの通知・文書に基づく対応・処理

業務改善

業務フローの見直し・改善による効率化推進。システムやツール導入の検討・活用。

顧客対応

大家およびテナントに対するサービス品質の向上提案。

必須スキル（Must）

修理対応、家賃回収、経費処理など物件管理全般に関する知識

顧客・外部業者との折衝経験および高いコミュニケーション能力

基本的なPCスキル（Microsoft Office、Google Workspace 等） 歓迎スキル（Nice to Have）

物件管理または不動産関連業務の実務経験（3年以上が望ましい）

米国での不動産・物件管理経験

HOAや保険会社との折衝経験

不動産関連資格

日本語・英語のバイリンガルスキル

#J-18808-Ljbffr Japan/America Society of Kentucky (ケンタッキー日米協会)