Warehouse Clerk

Customer Service Representative (CSR) Department: Clerical Job Type: Full-time Reports To: Office Manager Location: Jeffersonville, IN 47130 Salary: $19.00/hr Job Summary We are a busy warehousing company seeking an energetic and reliable Customer Service Representative (CSR) to join our team. This role works closely with warehouse clerical staff and the corporate team to support invoicing operations and customer service functions. The CSR is responsible for reviewing invoices for accuracy, maintaining client records, managing outstanding invoices, and preparing aging receivable reports. Key Responsibilities Operations & Scheduling Support Monitor product inventory levels Track load progress and identify factors affecting schedules Enter data daily and complete time‑sensitive reports Check drivers in and out; print Bills of Lading (BOLs) and outbound details Obtain shipper release numbers, destinations, and trailer numbers Assign dock doors to drivers Customer Service Provide excellent customer service to customers and visitors Manage customer orders, inventory control, and material handling functions Handle incoming calls and correspondence (emails, mail, packages) Assist with customer inquiries and issue resolution Prepare and analyze customer delivery reports to identify trends and proactively communicate updates Vendor & Relationship Management Build and maintain effective relationships with suppliers Ensure cost, quality, and delivery expectations are met Qualifications Education & Experience High school diploma or GED required Minimum of 2 years of customer service experience Working knowledge of Microsoft Office Strong computer and data entry skills Experience with Office 365 and AS400 is a plus Skills & Competencies Strong communication skills and attention to detail Ability to work effectively across all levels of the organization Excellent time management and customer service orientation Positive, proactive, and motivated attitude Strong problem‑solving skills with the ability to anticipate challenges Adaptability in a fast‑paced environment Commitment to continuous improvement Language Requirements Proficiency in reading, writing, and speaking English required Spanish preferred (required in some markets) Physical Requirements Ability to sit, stand, walk, bend, and reach as needed Frequent use of hands and arms Ability to lift up to 25 pounds (with or without accommodation) Must have close and distance vision, color vision, depth perception, and ability to adjust focus Regularly required to communicate verbally and hear clearly Work Environment Standard office setting within a warehouse environment Use of office equipment including computers, phones, copiers, and fax machines Drug‑free workplace Schedule Training will be 3:30 PM‑12:00 AM. Schedule is days a week open 6 days a week; off days are Sunday and Tuesday until mid‑August. Schedule will then change to Mon‑Friday 6:00 PM‑2:30 AM with mandatory OT on Saturdays. #J-18808-Ljbffr