Sales Renewals Representative

About the Role The US sales renewals team, based in Alpharetta, GA and Campbell, CA, is responsible for driving renewal rates across North America. You will execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross‑sell and up‑sell our products. This position reports to a Renewals Sales Manager. We are an Equal Opportunity Employer. Barracuda Networks is committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. What You’ll Be Working On Responsible for a specific territory that drives sales revenue through contract renewals to maintain our high renewal close rate. Conduct outbound calls and emails to inform customers of their upcoming renewal and renewal options 90‑120 days in advance. Create and provide proposals, negotiate, and supply related documentation and information at least 60 days in advance to facilitate the renewal. Use Salesforce CRM System to document all customer activity, manage pipeline and forecast. Identify upsell opportunities within customer accounts and partner with a sales representative to close. Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction. Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals. Achieve monthly/quarterly revenue targets through accurate forecasting and sales skills. What You Bring To The Role Highly organized with strong time‑management skills. Excellent customer service and communication skills. Strong business acumen and a clear track record of driving execution and delivering operational excellence within a renewal environment. A passion for collaboration and a basic understanding of Internet security technology. Team‑oriented with the ability to succeed. Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily. Able to track information accurately and have strong attention to detail. A self‑starter, high energy, and results‑oriented. What You’ll Get From Us Equity in the form of non‑qualified options. High‑quality health benefits. Retirement plan with employer match. Career‑growth opportunities. Flexible time off and paid time off benefits. Volunteer opportunities. Equal Employment Opportunity Barracuda Networks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr