Customer Care/ Dispatcher

Pacific Office Automation is the largest independently‑owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation , you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long‑term employer. That means providing employees with the training and certification they need to keep up with the fast‑changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are seeking a Customer Care Representative/Dispatcher for our office in Pleasanton, CA . Our ideal candidate will be detail‑oriented, have experience with problem‑solving, and will have excellent telephone and customer service skills. Essential Job Duties Answer incoming support calls Create support tickets on behalf of customers Identify and elevate issues to Helpdesk Document all call information according to standard operating procedures Use basic computer applications Communicate with customers, technicians, and salespeople Schedule service calls Meet monthly service goals Recognize, document, and alert the management team of trends in customer calls Route calls to appropriate resources Qualifications 1–2 years of previous dispatch experience and/or call center agent Experience using IT ticketing support systems Experience using Unified Communications for business solutions (Call Handling) Strong phone and verbal communication skills along with active listening Proven ability to multi‑task and work in fast‑paced environments High attention to detail and strong organizational skills Experience with Microsoft Word and Excel Bi‑lingual is a plus Benefits $20–$24 an hour depending on experience Advancement and growth into leadership roles Team‑player environment Medical/Dental/Vision/Life insurance plans Matched 401k PTO, vacation, sick leave FSA/HSA programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger. #J-18808-Ljbffr Pacific Office Automation