Operations Coordinator

Operations Coordinator

Operations Coordinator Henderson, NV | $55,000$60,000 | Full-Time

Company: All Star Agency Location: Henderson, NV (On-site | Las Vegas area) Job Type: Full-Time | W-2 Compensation: $55,000$60,000 DOE

About All Star Agency

All Star Agency is a hands-on brand incubator that creates, launches, and scales businesses in the health and wellness marketplace. We don't just support brands we build them from the ground up, operating multiple high-growth companies under one roof with state-of-the-art offices overlooking the Las Vegas skyline.

We're not your typical agency. We're visionaries, builders, and operators who believe that when the right people come together in the right environment, extraordinary things happen. Our team is tight-knit, fast-moving, and deeply invested in each other's growth because when one AllStar wins, we all win.

About the Role

We're hiring an Operations Coordinator to serve as the connective tissue across our fulfillment, customer service, partnerships, and social media teams. This is a high-visibility, cross-functional role built for someone who thrives on structure, catches details others miss, and takes real ownership in a fast-paced environment.

You'll partner directly with leadership and department leads to keep operations running smoothly, standards consistently high, and projects moving forward without dropped balls.

If you're the person who builds the system, follows through without being asked, and loves seeing the impact of your work across an entire organization this role was written for you.

What You'll Own

Fulfillment Operations

• Oversee day-to-day fulfillment center workflows to ensure orders are processed accurately and on time
• Monitor for bottlenecks and proactively flag issues before they escalate
• Maintain accurate records and report on key fulfillment metrics

Customer Service Quality Control

• Conduct daily QC reviews of the CS call center including live and recorded call monitoring
• Review inbound and outbound CS emails for accuracy, tone, and brand consistency
• Identify training opportunities and communicate actionable feedback to the CS team
• Track QC findings and surface recurring patterns to leadership

Project Management & Team Accountability

• Own task lists and deadlines across departments, keeping commitments on track
• Run regular check-ins and status updates to keep projects moving
• Identify blockers early and help coordinate solutions across teams
• Maintain organized project tracking using shared tools and spreadsheets

Partnerships Support

• Pull and compile performance data and reporting for partner accounts
• Distribute partner links and assets as needed
• Serve as a first-line contact for basic partner inquiries; escalate complex issues to leadership

Social Media

• Help manage, schedule, and engage on organic social media channels (Instagram, Facebook, TikTok, and more)
• Review posts for accuracy, brand voice, and consistency before publishing
• Monitor comments and messages, responding or routing appropriately
• Support content planning and light content coordination

What We're Looking For

• 24 years of experience in an operations, coordinator, or project management support role
• Exceptionally detail-oriented you catch what others miss and follow through without reminders
• Strong task management skills and a natural bias toward accountability
• Proficient in Google Sheets or Excel formulas, tracking, and reporting are second nature
• Clear, professional written and verbal communication skills with an entrepreneurial mindset
• Comfortable juggling multiple priorities in a fast-moving, high-output environment
• Quick to learn new tools and software
• Experience with social media platforms (Instagram, Facebook, TikTok, etc.)
• Familiarity with AI tools (Claude, ChatGPT, etc.) is a strong plus
• Background in e-commerce or digital brand operations is a bonus

Why You'll Love It Here

• Competitive Salary: $55,000$60,000 DOE
• Health Insurance
• 401(k)
• Generous PTO we measure success by impact, not hours logged
• Brand-new, state-of-the-art office with stunning views of Las Vegas
• High-visibility role with real ownership across the business from day one
• Collaborative, high-energy team culture that celebrates wins and invests in people
• Room to grow with a company that rewards initiative and results

All Star Agency is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all AllStars.