Lead Usher - Part-Time, Non-Benefited

Description/Duties There are currently four part-time, non-benefited vacancies. This recruitment will also be used to establish an eligible list for future full-time and part-time vacancies. This classification has been designated as a non-classified, non-merit system, at-will position. First review of all applications will be on Monday, August 17, 2026. A Lead Usher performs administrative and customer relations work for the Mesa Arts Center (MAC) by providing administrative support, and supervising volunteer ushers and assisting with all aspects of patronage during an event and/or performance. This class is responsible for overseeing events and/or performances; conducting pre-show briefings with ushers; facilitating a smooth and efficient flow of patrons entering and exiting the theater; arranging accommodations for individuals and groups with special needs; resolving customer complaints relating to seating, ticketing, and related areas; reporting safety incidents; coordinating house opening with backstage management; and serving as event supervisor or acting as an on-duty manager during some events. Incumbents in this class may be responsible for creating trainings for both staff and volunteers; scheduling, administering, and tracking trainings for staff and volunteers; and coordinating staff for live performances. A Lead Usher may also be responsible for relieving the supervisor of routine administrative work; proofreading, editing, and processing word documents; maintaining an accurate records filing or database system to easily retrieve and access information and documents; communicating information to the Front of House team related to departmental policies and procedures; and maintaining inventories and requisitioning office supplies. Employees must be committed to teamwork, have a shared commitment to the quality of everyday work, and demonstrate the willingness to assume ownership in completion of assigned tasks. This class performs related duties as required. This class is supervised by the MAC Front of House Coordinator who reviews work through observation, reports, meetings, conferences, and results achieved. Work is subject to irregular hours (evenings, weekends, and holidays), sometimes on short notice. This class is FLSA nonexempt. Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions. Qualifications & Requirements: Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity. Minimum Qualifications Required: Any combination of training, education, and experience equivalent to graduation from high school or GED. Good (1 - 3 years) customer service experience that includes solving customer problems. Preferred/Desirable Qualifications: One year previous theater and/or event supervision experience, one year experience working with volunteers, and/or one year working in a team environment is preferred. Bilingual speaking skills (English/Spanish) are desirable. First Aid Certification and Cardiopulmonary Resuscitation (CPR) Certification is preferred. Link To Job Description: A Summary of City of Mesa Benefits is linked here. 01 Did you receive a High School Diploma or GED? You MUST include and detail your education information on your application to receive credit. 02 How many years of experience do you have in customer service that includes solving customer problems? You must detail your experience on your application. 03 Please describe your customer service experience that includes solving customer problems below; include employment dates and names of employer(s). If none, type N/A. **To receive credit, you MUST fully detail this experience on your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed, detailed application.** 04 Please select which areas that you have at least one year of experience in below. Check all that apply. Theatre and/or event supervision experience Working with volunteers Working in team environment None of the above 05 Are you bilingual in Spanish? If yes, what is your proficiency level? No Yes, basic level - able to obtain and communicate basic information with citizens and includes such skills as using and understanding simple greetings, introductions, numbers, addresses, money, days of the week, months of the year, members of the family, interrogative words, pronouncing and using names correctly, and giving and following general directions in Spanish. Yes, intermediate level - able to communicate with a higher level of proficiency, which may include communication of technical language and instructions. Examples of an Intermediate Level would be in situations such as police investigations, communicating legal rights or health and safety issues, translating documents for public distribution, and making presentations or representing the City at public functions or events to communicate information in Spanish. 06 Do you have a valid First Aid Certification with Cardiopulmonary Resuscitation (CPR) certification? Yes No 07 Please indicate which type of vacancy you are interested in. Check all that apply. The current part-time, non-benefited vacancies Future part-time, benefited vacancies Future full-time vacancies Required Question #J-18808-Ljbffr City of Mesa