Windows Desktop Administrator (TS/SCI)

Senior Windows Desktop Administrator

Koniag IT Solutions, a Koniag Government Services company, is seeking an experienced Senior Windows Desktop Administrator with an active TS/SCI clearance to provide advanced technical support, troubleshooting, and systems administration across enterprise Windows environments. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Senior Windows Desktop Administrator will perform advanced systems administration, troubleshooting, and operational support for Windows desktops, laptops, peripherals, and related applications. This role includes responding to user tickets, resolving outages, supporting COTS and GOTS applications, conducting hardware/software diagnostics, and assisting with facility stand ‑ ups and tear ‑ downs. The administrator will ensure timely issue resolution, maintain documentation, coordinate with support agencies, and contribute to the continuous improvement of IT services. The ideal candidate will bring strong customer service skills, deep technical expertise, and the ability to resolve complex hardware, software, and application issues while supporting mission ‑ critical operations.

Key Responsibilities Include:

• Perform systems administration and troubleshooting — Resolve user tickets, outages, and technical issues across Windows desktop environments.
• Support COTS and custom applications — Install, configure, maintain, and troubleshoot commercial and government ‑ developed applications.
• Analyze and test hardware/software — Evaluate issues reported by customers and validate fixes.
• Support facility stand ‑ ups and tear ‑ downs — Assist with installation, security configuration, and breakdown of IT systems for new or retired facilities.
• Mitigate security issues — Apply patches, configuration changes, and remediation steps as required.
• Document and escalate tickets — Ensure all troubleshooting steps are recorded; escalate fully documented issues when necessary.
• Prepare activity and progress reports — Maintain accurate records of support actions and resolutions.
• Coordinate across support agencies — Track escalations and ensure timely resolution of customer issues.

Education and Experience Requirements:

• Active TS/SCI Clearance
• Associate's degree in information technology or related field, or equivalent experience.
• 5+ years of experience providing Tier 1 and Tier 2 technical support for Windows environments.
• Experience supporting hardware, software, and peripheral devices in enterprise environments.
• Experience working with ServiceNow or similar ticketing systems.
• Must be a U.S. Citizen and able to obtain a Secret clearance (active clearance preferred).

Required Skills and Competencies:

• Strong customer service and communication skills (written and verbal).
• Excellent interpersonal skills with the ability to listen and understand user issues.
• Working knowledge of ServiceNow ticket creation, updates, and closure.
• Strong understanding of computer terminology and troubleshooting methodologies.
• Experience installing, configuring, and troubleshooting Windows hardware and software.
• Ability to document issues thoroughly and escalate when appropriate.
• Strong attention to detail and ability to follow structured processes.
• One or more industry certifications such as A+, Network+, Security+ (Security+ required within 6 months).

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at View email address on click.appcast.io or by calling View phone number on click.appcast.io to request accommodations.