Patient Education Consultant

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients in their assigned area. The role builds rapport with patients, introduces the product, discusses financial options, closes the sale, and delivers training to ensure patients can use their product as prescribed. Demonstrations are completed in‑person with patients at a pre‑determined location while trainings may be delivered in‑person or via telehealth. All patient interactions require documentation standards that vary based on the patient’s insurance and company requirements. Responsibilities Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session Contact patients within service level expectations to schedule and complete trainings and demonstrations Conduct direct sales to patients, providing clear explanations of financial responsibility, insurance coverage, and finalizing the sale Provide clear verbal instruction during demonstrations or trainings, adapting the approach to meet individual needs and using adaptive techniques when needed Manage and respond appropriately to patient feedback or objections regarding the product, financial responsibility, and required paperwork Ensure appropriate preparation for all trainings and demonstrations, including confirming appointment details and having all necessary equipment, supplies, and documentation Review, complete, and submit required paperwork with patients and answer questions Collaborate with territory partners to facilitate order completion, including collecting signatures on prescriptions or other documents required for insurance Identify, escalatie, and communicate problems, questions, or additional patient support needs to the appropriate department for follow‑up Use translation tools for patients where English is not their first language Meet or exceed established performance expectations Maintain compliance with all applicable regulatory requirements, including HIPAA Travel up to 80% within the assigned territory Perform other duties as assigned Qualifications Education & Experience Bachelor’s Degree or equivalent work experience 2+ years of experience in a patient‑facing, education/training and/or highly advanced customer service role Preferred Health‑related certification Medical device or healthcare industry experience Knowledge & Skills Ability to lift 20 pounds on a regular basis Ability to work remotely and travel to patients in homes, clinics, or virtual environments Clear written and verbal communication to patients, caregivers, field staff, and internal teams Strong interpersonal communication skills and the ability to empathize with patients and caregivers Strong critical thinking and decision‑making skills in healthcare‑related situations High degree of confidence and professionalism when interacting with diverse cultures, ages, and abilities Excellent organization and time‑management skills; proactive and efficient in scheduling and managing multiple appointments Ability to apply new information from online learning modules or in‑person interactions to enhance the patient experience Skilled in teaching others Ability to stay focused and organized in completing assigned tasks Technology savvy for completing paperwork, updating records, and communicating progress Self‑directed and capable of working independently to overachieve results Benefits Our total compensation package includes medical, dental, and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting periods, contributions, and other requirements and conditions. Salary The starting salary or hourly range for this position is provided below; offers may differ based on the candidate's location, job‑specific knowledge, skills, and experience. #J-18808-Ljbffr Tactile Medical