CERTIFIED AUTOMOTIVE TECHNICIAN

Job TitleRick Hendrick Cadillac (Norfolk)Location: 6222 Virginia Beach Blvd, Norfolk, Virginia 23502Job DescriptionResponsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work.Essential Duties and Responsibilities Include The Following:Examines customer vehicles.Identifies necessary vehicle repairs and maintenance.Estimates cost of repairs.Performs vehicle repairs and maintenance.Documents services performed.Performs services efficiently and according to dealership guidelines.Follows dealership and manufacturer service guidelines.Requests necessary parts.Effectively utilizes available technologies to enhance customer experience.Maintains CSI at or above Company standardsMaintains an organized, clean and safe work areaParticipates in required trainingRecords all hours worked accurately in company timekeeping systemFollows Safeguards rules and regulations.Demonstrates the Company's Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.SalaryThe Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Compensation of $21.00 - $45.00 per flat rate hour. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.Desired Educationo GED? High School Diplomao Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate DegreeField of Study/Work Experienceo Accounting? Automotiveo Businesso Human Resourceso Information TechnologyDesired Work Experienceo up to 3 yearso 3-5 years? 5+ yearsEducation/ExperienceThorough knowledge of automotive parts and systems. Demonstrable mechanical skills and knowledge. Technical training or commensurate technical experience required.Certificates and Licenses? Valid Driver's License? Certified/senior technician with respective manufacturer.? State inspection/emissions license required by State.? All required manufacturer fundamental training and/or NAPA training provided by HAG.? Meets and/or exceeds manufacturer requirements for ASE tests.? Completed manufacturer training to perform: warranty repairs/recalls on most vehicles, PDI's, maintenance, and minor repairs.Computer SkillsBasic Computer skills to utilize timekeeping system. Ability to learn parts department computer inventory and ordering system.Communication SkillsAbility to understand and follow instructions. Ability to communicate effectively with customers and company personnel.Attendance ExpectationsThe position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.Physical DemandsMust be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.Environment DemandsDuties are performed primarily in the service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager.Verbal and Writing AbilityAbility to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.Math AbilityAbility to add, subtract, multiply and divide.Reasoning AbilityAbility to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.Core ValuesTo perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.