H&M Sales Advisor - Miami International Mall FL

About the Role As a Sales Advisor at H&M, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store, actively selling our products, and providing customers with support and guidance. You will use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of the store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service. Engage in conversations with customers to provide excellent service. Guide customers through our fashion trends, stories, and products in all areas of the store. Effectively promote and sell our products to customers. Actively promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support commercial or operational actions to reach sales targets with the store management team. Keep up‑to‑date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use your product and fashion knowledge to share relevant information with customers. Retain and share your service, fashion, and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give and receive feedback with your colleagues to learn, develop, and support each other. Participate in available onboarding, introduction processes, training, and courses relevant for your role and future development. Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting rooms and checkout areas according to best practice and processes. Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms. Support garment presentation and execution and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Upkeep and follow best practice for any in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.). Support opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to the role and responsibilities. Qualifications Passionate about fashion and everything we create in‑store. Motivated by giving customers a great experience. Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented. Enjoy working in a collaborative and dynamic environment. Have sales experience working in a dynamic and collaborative environment. Experience working with customer service in fashion, retail, or other service‑related industries. Benefits H&M offers a competitive hourly rate and additional benefits: Compensation: Sales Associates Pay Rate $16.00 per hour. Staff discount card usable on all H&M Group brands (including H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, AFOUND). H&M Incentive Program (HIP). Comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day to serve your local community. Employee discount to express personal style with H&M, Other Stories, and COS. EEOC Statement EEOC Code: SLS We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. #J-18808-Ljbffr H&M