CONFERENCE SERVICE MANAGER

Conference Service Manager

San Francisco, CA 94102

Overview

Salary Range $70,000.00 - $95,000.00 Salary

Qualifications

Job Summary:

Under the supervision of the Director of Catering and Convention Services, is responsible for generating new banquet revenue as well as assisting in the general management of the Convention Services Department.

Essential Functions:

• Meet and exceed upsell revenue goals.
• Maintain relationship with ongoing clients on a regular basis.
• Coordinate all aspects of sales convention bookings.
• Ability to create menus and proposals.
• Support Food and Beverage cost control goals.
• Suggest, confirm and finalize menus.
• Coordinate activities of Convention Services department with other departments to ensure excellent guest's service.
• Closely monitor market competition.
• Support and uphold hotel philosophy concerning hiring, employee relations, supervision and disciplinary action.
• Assume leadership responsibilities for Catering and CS coordinators, monthly one on one meetings, ongoing, coaching and mentoring, conducting Performance Evaluations.
• Assist Director of Convention Services with miscellaneous projects as needed.
• Assist in planning and executing strategic action plans to enhance the operation of the Convention Services department.
• Continual review and analysis of department guidelines, core standards, procedures and policies.
• Interact in courteous and professional manner with guests and hotel staff with whom employee comes into contact.
• Respond in a courteous, professional and rapid manner with all guest and staff challenges.
• Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks.
• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers and guests in completing assignments, resolving staff and guest complaints.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain safety and cleanliness of work area.

Required Qualifications:

• Four-year college degree preferred.
• A minimum of 2 years-catering sales experience in the corporate and social markets.
• Prior exposure to service and operations.
• Thorough knowledge of market in which hotel is competing.
• Ability to generate new revenue.
• Ability to be resourceful, creative and maintain flexibility.
• Ability to access, to input, to analyze and to retrieve information from computers.
• Thorough knowledge of spreadsheet software programs and sales and catering operating system.
• Ability to maintain excellent relations with staff.
• Ability to maintain staff and guest confidentiality at all times.
• Ability to manage by example.
• Excellent verbal & written communication skills, customer service ability
• Ability to converse calmly with irate guests, superiors and subordinates in sometimes-intense emotional situations.
• Ability to work and complete assignments on time despite frequents stressful, emergency, critical or unusual interruptions.
• Ability to participate in all departmental and hotel-wide meetings.
• Ability to sit, to walk, to stand, to lift, to reach, to pull, to push and to grasp.

Work Conditions:

• Most tasks are performed independently. There is minimal direct supervision or direction.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Sitting occurs approximately 50% of the time. Employee may sit up to 5 hours a day.
• 50% of tasks are performed from non-seated position. These tasks may include touring the entire hotel. These and other tasks require sitting, standing, walking, lifting, reaching, pushing, pulling, and grasping.
• Talking and listening occur continuously in the process of communicating with guests, supervisors, and subordinates.
• Vision occurs continuously with the most common visual functions being those of near, color vision, and depth perception.

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko.

Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating "Fantastic Memories" (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and "Best and Brightest Companies to Work For" in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

Management Benefits:

Zero-deductible Medical Plan - Pre-Tax Commuter and Parking Benefits

Dental (PPO/DMO) - PTO

Vision - Floating Holidays

Chiropractic and Acupuncture Services - Birthday Pay

Long-Term Disability - 401K Matching Program

Life Insurance - 2% Company Profit Sharing

Flexible Spending Account (FSA) - Employee Assistance Program (EAP)

Hotel Nikko San Francisco Management Perks:

Friends & Family Rates at Nikko/Okura Hotels

Reciprocity Rates at Participating Hotels

Employee Discounts in ANZU and Feinstein's at the Nikko

Travel Assistance through Mutual of Omaha

Free Employee Dining Room Meals

Free Laundry and/or Parking to those who qualify

Access to Health Club (Nikko Fitness Center, Swimming Pool, Fitness Classes, etc...)

Employee Computer Access for Web Browsing and Printing

Fitness/Gym Reimbursement

Employee Job Referral Program

Employee Recognition Programs and Employee Appreciation Events

Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes

Important Notice:

1. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.
2. We are an Equal Opportunity Employer and M/F/V/D
3. "Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."