Information Systems Operations Specialist (IS1203 - Kyle)

Information Systems Operations Specialist (IS1203 - Kyle) Job Category : Tech Requisition Number : INFOR005216 Full-Time On-site Locations Showing 1 location 012 Kyle Campus 2810 Dacy Lane Kyle, TX 78640, USA Responsible for end‑user and systems support by logging and tracking of issues related to the maintenance, repair and upkeep of organizational Information Systems, including desktops, laptops and printers. Installation and troubleshooting of software, phone system, desktops, audio visual equipment, network and other related equipment. Duties and Responsibilities Provides expert technical support, guidance, and training to end‑users on computing equipment, applications, and enterprise solutions on‑site, by phone, e‑mail or remote support session. Ensures all end‑user support requests submitted via help desk portal, e‑mail, phone, instant messaging, or verbal communications are properly documented, worked, resolved, and dispositioned appropriately in the Help Desk system. Manages user account information, group membership, and e‑mail mailboxes. Maintains work log of daily operational tasks required for provisioning and maintaining operable hardware inventory. Installs, configures, and troubleshoots computing equipment, peripherals, applications, and medical devices. Works on infrastructure installations including structured cabling, networking equipment, wireless access points, audio/video conferencing equipment, security cameras and UPS devices. Collaborates on joint team projects and with other departments to assist with developing and implementing solutions to meet business needs. Stays current with employed technologies and solutions, engages in personal development initiatives, contributes resolutions to IT KB articles and participates in after‑hours support coverage. Provides excellent internal and external customer service. Addresses and assists patients, staff, vendors, contractors, guests, and business partners with the highest level of courteousness and professionalism. Performs other related duties as assigned. Job Qualifications High School Diploma or equivalent required. Minimum 2 years’ experience of technical support and user account management preferred. Associate’s degree in Information Systems or equivalent preferred. Demonstrated knowledge of Windows operating systems, networking fundamentals, and Active Directory. Willing to complete A+, Network+, or Security+ certification within 6 months of hire date. Scheduled hours and/or work locations are subject to change. Travel required; must have dependable transportation and clear driving record. Physical and Mental Activities and Requirements Finger dexterity, talking, hearing, repetitive motions, visual acuity, and physical work requirements as described. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Communicaresa