Installation Coordinator

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off

Pay & Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Ongoing training (systems & processes)
• Family-oriented team culture

About Window World

Window World is the largest exterior remodeler in the United States, known for high-quality, energy-efficient products backed by industry-leading warranties. We are committed to delivering an outstanding customer experience from sale to installation.

Position Overview

We are seeking a highly organized Installation Coordinator to support our Fort Myers operation, managing scheduling, job documentation, and installation team performance tracking across 5 installation crews .

This role is critical to keeping operations running efficientlyfrom preparing job packets and coordinating schedules to tracking completion rates, labor performance, and payroll data.

Key Responsibilities

• Schedule and coordinate installation appointments with customers and 5 installation crews
• Manage high-volume inbound and outbound calls with professionalism
• Process completed job paperwork accurately and in a timely manner
• Prepare and organize upcoming job packets for installation teams
• Maintain accurate customer and job records in CRM
• Track and report key operational metrics, including:
  • Job completion rates
  • Labor cost percentages
  • Installation team performance
• Assist with payroll preparation related to installation crews
• Order replacement parts and support warranty/service requests
• Troubleshoot and resolve customer or job-related issues quickly
• Communicate timelines, expectations, and updates to customers
• Collaborate with sales, operations, and field teams to ensure smooth job flow
• Follow company SOPs and maintain an organized workflow

What Were Looking For

• Strong organizational and administrative skills
• Experience handling scheduling, paperwork, or operations coordination
• Ability to manage multiple crews and priorities simultaneously
• Comfortable working with numbers, reports, and performance tracking
• Strong communication and customer service skills
• Detail-oriented with a sense of urgency
• CRM or operations system experience preferred

Why Join Window World?

• Stable, growing company with a national reputation
• Structured processes and clear expectations
• Team-focused, supportive environment
• Opportunity to grow into operations leadership roles