Front of House Shift Leader

Are you passionate about leading a team in a positive work environment? Do you thrive on ensuring customer satisfaction and upholding quality standards? As a Team Leader at Chick-fil-A, you will have the opportunity to embrace our core values, promote a culture of hospitality, and lead by example.

Team Leaders are responsible for supporting senior leadership in the execution of daily operations while maintaining accountability for all aspects of Operational Excellence and delivering exceptional customer service. With a focus on both completing tasks efficiently and coaching team members, you will play a key role in ensuring that the restaurant runs smoothly and fosters a welcoming atmosphere.

This position requires a servant’s heart, strong character, a passion for people, and the ability to take initiative and work with a sense of urgency. If you're looking to grow in leadership and make a meaningful impact, join our team today!

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Shift Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Lead shifts, key holder
• Uphold quality standards
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Excellent interpersonal and communication skills
• Strong commitment to superior customer service, problem-solving skiklls and the ability to remain calm under pressure
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience in a superviosry role in the hospitality industry is preferred.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their team members and give back to their communities.