Clinical Implementation Specialist

Clinical Implementation Specialist

Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, we're experiencing explosive growth across both commercial health systems and federal healthcare, with our ambient documentation platform scaling rapidly to thousands of clinicians across hundreds of specialties. We're at an inflection point where cutting-edge AI meets real clinical impact, giving clinicians hours back each day to focus on what matters most - their patients.

We're currently scaling our partnership with the Department of Veterans Affairs (VA), implementing our technology across VA medical centers nationwide to serve America's Veterans and the clinicians who care for them.

We need a Clinical Implementation Specialist who brings clinical expertise, training delivery skills, and hands-on implementation support to ensure our technology integrates seamlessly into clinical workflows. You'll be the trusted clinical voice working directly with VA clinicians and Site Points of Contact (POCs), delivering training, troubleshooting workflow challenges, and championing adoption at the frontlines of care delivery. This role reports to the Director of Customer Delivery and works collaboratively with the broader implementation team to execute our VA expansion strategy.

What You'll Do

Clinical Training & Education (40%)

Deliver High-Quality Training:

• Conduct live virtual training sessions for VA clinicians across specialties (physicians, NPs, PAs, pharmacists, mental health providers)
• Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions
• Lead virtual office hours and Q&A sessions providing just-in-time support and peer learning opportunities
• Provide one-on-one coaching for clinicians struggling with adoption or complex workflow scenarios
• Adapt training delivery based on audience needs (primary care vs specialty, tech-savvy vs novice users)

Support Training Program Execution:

• Coordinate training schedules with Site POCs and VA Training Management System (TMS) administrators
• Track training attendance, completion rates, and satisfaction scores
• Gather feedback from training participants to inform continuous improvement
• Assist in updating training materials based on product updates and user feedback
• Support integration of Knowtex training into VA's formal education infrastructure (ILEAD, TMS)

Build Clinical Champions:

• Identify and recruit Site Champions who can accelerate adoption within their facilities
• Develop Champion engagement strategies and provide ongoing mentorship
• Facilitate peer learning sessions where successful users share best practices
• Create and maintain a Clinical Champion community of practice

Clinical Workflow Support & Advisory (30%)

Frontline Clinical Liaison:

• Serve as the credible clinical contact for VA clinicians, Site POCs, and department leads
• Conduct clinical workflow assessments at VA sites to identify integration opportunities and barriers
• Provide specialty-specific guidance on integrating ambient AI into clinical documentation workflows
• Address clinical concerns and questions from frontline providers with empathy and clinical credibility
• Participate in VA medical staff meetings and clinical leadership forums as needed

Clinical Quality Support:

• Monitor user feedback and star ratings to identify clinical quality concerns
• Review AI-generated documentation examples with users to ensure clinical accuracy and completeness
• Escalate patient safety concerns or documentation quality issues to leadership promptly
• Support clinical quality assurance activities including chart reviews when requested
• Help clinicians understand best practices for reviewing and editing AI-generated notes

Workflow Integration:

• Guide clinicians through pre-encounter setup, template selection, and workflow optimization
• Troubleshoot clinical workflow challenges (consent processes, template usage, EHR integration touchpoints)
• Translate clinical practice realities into actionable feedback for Product and Engineering teams
• Support development of specialty-specific workflows and templates based on frontline insights

Implementation Support & Adoption (25%)

Site Implementation Execution:

• Support site go-lives by providing clinical presence during launch periods
• Conduct post-training check-ins with clinicians to identify early adoption barriers
• Monitor activation rates, recording initiation rates, and early utilization patterns
• Deploy targeted interventions for users who haven't activated or recorded within expected timeframes
• Participate in Site POC Information Forums, sharing insights and gathering barrier feedback

Adoption Monitoring & Intervention:

• Track user engagement metrics (30-day active users, recording frequency, sustained use rates)
• Identify struggling users or low-adoption sites requiring targeted support
• Conduct proactive outreach to at-risk users (non-activators, inactive users, declining usage)
• Implement "we miss you" campaigns and re-engagement strategies
• Document successful adoption strategies and share across implementation team

Barrier Identification & Escalation:

• Collect and categorize implementation barriers from Site POCs, users, and support tickets
• Conduct root cause analysis on recurring clinical workflow or adoption challenges
• Escalate systemic barriers to Director of Customer Delivery with recommended solutions
• Collaborate with Support team to resolve technical issues affecting clinical workflows
• Participate in sprint retrospectives and continuous improvement discussions

Data Collection & Reporting (5%)

Contribute to Evaluation Framework:

• Track and report on training metrics (attendance, satisfaction, time-to-activation)
• Monitor clinical quality indicators (star ratings, user feedback themes, editing patterns)
• Collect qualitative feedback during office hours and site visits
• Document best practices and case studies from high-performing sites
• Support quarterly RE-AIM evaluation data collection activities

Stakeholder Communication:

• Prepare site-specific utilization summaries for Site POCs
• Contribute clinical insights to weekly team reports
• Document lessons learned and recommendations for training/implementation improvements
• Participate in customer business reviews when clinical perspective is needed

Who You Are

Required Qualifications

Clinical Background:

• Active clinical license (RN, NP, PA, PharmD, or equivalent) with ?3 years of direct patient care experience
• Understanding of clinical documentation requirements, EHR workflows, and medical decision-making
• Experience with VA healthcare system strongly preferred (VistA/CPRS or Cerner/Oracle Health)
• Knowledge of multiple clinical specialties and care settings
• Understanding of HIPAA, medical-legal documentation standards, and quality requirements

Training & Education:

• 2-3+ years developing or delivering clinical education or healthcare IT training
• Comfortable presenting to groups ranging from 5 to 100+ participants
• Experience with virtual training platforms (Zoom, Teams, WebEx)
• Ability to adapt teaching methods to diverse learning styles and technical proficiency levels
• Track record of achieving high training satisfaction scores

Implementation & Project Support:

• 2+ years supporting healthcare IT implementations or clinical process improvement initiatives
• Experience working with multiple stakeholders across complex healthcare organizations
• Ability to manage multiple priorities and meet deadlines
• Comfortable with ambiguity and changing priorities in fast-paced environments
• Strong organizational skills and attention to detail

Technical & Analytical Skills:

• Comfortable learning new healthcare technologies quickly
• Basic proficiency with data analysis and dashboards (Excel/Google Sheets)
• Ability to troubleshoot workflow integration issues
• Experience with Learning Management Systems preferred
• Familiarity with virtual collaboration tools (Slack, SharePoint, project management software)

Communication & Interpersonal Skills:

• Exceptional verbal and written communication skills
• Ability to build rapport and trust with clinicians quickly