Customer Success Specialist

Location: On-Site in Louisville, KY Type: Direct Hire Opportunity Compensation: $50k+ (DOE) The Customer Success Specialist plays a critical role in supporting the Account Management team by ensuring client workflows, reporting, vendor coordination, and internal systems operate seamlessly. Key Responsibilities Support Account Managers in day-to-day client needs and follow-ups Maintain and update CRM and work order systems with accurate, real-time information Track service requests, vendor performance, and resolution timelines Troubleshooting information gaps Prepare client-facing reports and savings summaries Ensure all client documentation, contracts, and pricing files are current and organized Coordinate with waste haulers and service providers to resolve issues Track service-level agreements and ensure accountability Monitor billing accuracy and flag discrepancies for correction Assist with onboarding new client locations and service transitions Support monthly and quarterly reporting processes Identify cost savings opportunities through data review Build and improve standardized reporting templates Identify inefficiencies in account workflows and recommend improvements Help develop SOPs for account management processes Create internal dashboards and trackers to improve visibility Qualifications 1-3 years of experience in operations, client services, account support, or similar role Strong organizational and project management skills High attention to detail and strong follow-through Experience working in CRM systems (HubSpot, Salesforce, etc.) Proficiency in Excel / Google Sheets (pivot tables, data tracking, reporting) Ability to manage multiple accounts and deadlines simultaneously Strong written and verbal communication skills Process-driven mindset with a proactive approach Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and do not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io. Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; and other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits). #J-18808-Ljbffr Vaco by Highspring