Care Coordinator

Change Lives With Recovery Innovations!

Our mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. Our vision is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people to thrive in the communities where they live, work, and play. Join a groundbreaking team at the forefront of Peer-Powered Support, empowering individuals on their journey through mental health and substance use challenges! Be part of something bigger—together, we can change lives and create lasting hope!

Position: Care Coordinator

Job Type: PRN / Non-Exempt

Shift Details: 7:00am - 7:30pm / 7:00pm - 7:30am (required to work two 12-hour shifts per month)

Work Setting: Crisis - Recovery Response Center; Peoria, AZ

Salary/Hourly Wage: $24.00 - $26.00/hour

Specialties / Licenses or Certifications:

• Bachelor's Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; or
• Bachelor's Degree in any field and a minimum of two (2) years of behavioral health experience; or
• High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.

Summary of Job:

The Care Coordinator facilitates the quality and improvement of a person's experience of care, which may include admission, discharge, outreach, engagement, recovery, transition and case management.

Essential Duties and Responsibilities:

1. Guest Care & Advocacy:
   • Provides coordination of care of services and resources available internally as well as throughout the community.
   • Acts as an advocate for the needs and rights of individuals.
   • Assists individuals in daily living activities and establishing and maintaining linkages that provide education, support and independence in the community.
2. Compliance & Risk Management:
   • Documents relevant and required information and services assuring coordination of care as a tool for communication with other team members.
   • Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified.
   • Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
3. Cross Functional Collaboration:
   • Coordinates or facilitates multidisciplinary team meetings to ensure services are provided in a timely manner.
   • Partners with other provider agencies in the coordination of care to help participants achieve wellness.
4. Additional Duties:
   • Performs other related duties as assigned.

Your well-being and success are our priority at RI—explore our benefits and discover how we invest in YOU every step of the way! As an innovative leader in behavioral health care, we are committed to supporting our teams through a comprehensive benefits package. This includes competitive health, dental, and vision insurance, as well as access to mental health resources and wellness programs. We offer a strong retirement plan with company matching and generous paid time off to support work-life balance. In addition, we provide ongoing opportunities for professional development and training to help you advance in your career. We value the contributions of our team members and are dedicated to fostering a supportive, inclusive environment where you can thrive both personally and professionally.

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

1. Education/Licenses:
   • Bachelor's Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; or
   • Bachelor's Degree in any field and a minimum of two (2) years of behavioral health experience; or
   • High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.
2. Experience:
   • Ability to provide courteous assistance in a concise, informative manner, keeping a positive tone and appropriate non-verbal language.
   • Works cooperatively in a team environment.
3. Skills:
   • Excellent computer skills, including Microsoft Office Suite.
   • Demonstrated ability to effectively communicate both verbally and in writing.
   • Excellent interpersonal skills.
   • Excellent customer service skills.
   • Demonstrated organizational skills and high degree of accuracy.
   • Must be able to pass de-escalation training, as defined by state requirements.
4. Driving Requirements:
   • If driving is required for this position, must meet all requirements outlined in Recovery Innovations driving policy.
   • If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.
5. Miscellaneous Requirement(s):
   • Travel required based on business need.
   • Applicants must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement.
   • Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
   • We are a Second-Chance Employer
     • Must be able to pass a seven-year background check.
     • Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
     • Must be able to pass education verification check.
     • Must be able to obtain designated fingerprinting clearance in applicable states.
     • Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).

A Program Support Competency Checklist must be completed as part of the new hire onboarding process. Physical Demands: May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds. Work Environment May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused.

ADDENDUM – Arizona

Education - Bachelor's Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; orBachelor's Degree in any field and a minimum of two (2) years of behavioral health experience; orHigh School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.

Licensure

Certification

Misc. Requirement - Must be 21 years or older.Provides coaching and mentoring care coordinator staffEnsures all team members receive orientation and appropriate training in accordance with organizational standards.Provides quality assurance and random audits of care coordinators documentation and records

ADDENDUM – Louisiana

Education - Bachelor's Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; orBachelor's Degree in any field and a minimum of two (2) years of behavioral health experience; orHigh School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.

Licensure

Certification

Misc. Requirement - Must be 24 years or older.

ADDENDUM – Washington

Education - Bachelor's Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; orBachelor's Degree in any field and a minimum of two (2) years of behavioral health experience; orHigh School